Lead Digital Product Manager, Authentication, Digital Identity

• Own major authentication capabilities or work streams from discovery through production implementation and optimization
• Translate authentication strategy into detailed roadmaps, requirements, user journeys, acceptance criteria, and measurable outcomes
• Partner with engineering and architecture throughout design, development, testing, implementation, and production readiness
• Manage cross-team dependencies, delivery risks, defects, and implementation decisions
• Drive customer and platform adoption following capability launch
• Use product-health metrics to identify friction and prioritize improvements
• Drive delivery across passkeys/FIDO2/Web Authn, multi-factor authentication, biometrics, device binding and device trust, token and credential management, adaptive and risk-based authentication, enrollment and recovery, and authentication APIs and SDK integrations
• Partner with cybersecurity, fraud, risk, architecture, and design to satisfy security, customer experience, regulatory, and fraud-control requirements
• Serve as product owner for assigned authentication work streams
• Lead execution across engineering, architecture, fraud, cybersecurity, risk, design, operations, and digital-channel partners
• Surface dependencies and risks early and drive issues through resolution
• Communicate delivery status, product health, risks, decisions, and outcomes to senior stakeholders
• Recommend improvements to authentication strategy based on delivery experience, customer behavior, data, and technology developments
• Establish and monitor authentication success/failure, adoption, customer friction, abandonment, recovery, fraud effectiveness, and platform reliability metrics
• Analyze customer journeys and production performance to identify opportunities for improvement
• Use data, experimentation, and customer insight to continuously optimize authentication experiences

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
• 3+ years of experience with authentication, identity, IAM/CIAM, cybersecurity, or related digital-security products
• Demonstrated experience taking at least one significant authentication or identity capability from requirements/design through production implementation
• Experience partnering directly with engineering and architecture teams to deliver complex technology products
• Hands-on product experience with passkeys/FIDO2/Web Authn, MFA, biometrics, device trust, authentication tokens, or adaptive authentication
• Working knowledge of authentication and credential lifecycle concepts including enrollment, authentication, recovery, revocation, and replacement
• Experience delivering authentication capabilities across web and/or mobile applications
• Familiarity with APIs, SDKs, CIAM/IAM platforms, and authentication integration patterns
• Experience with risk-based authentication and fraud signals
• Strong experience managing complex cross-functional dependencies
• Background in financial services, fintech, cybersecurity, or another highly regulated environment
• Strong analytical skills and experience using product-health metrics to drive prioritization and decisions
• This position is not eligible for Visa sponsorship

Demonstrates expertise in managing authentication capabilities from strategy to implementation, with a strong focus on user experience, security, and cross-functional collaboration. Proficient in utilizing product-health metrics to drive improvements and optimize authentication processes.

• Digital Product Management
• Authentication Experience
• Cross-Functional Collaboration
• Risk-Based Authentication
• Data Analysis

• Authentication Strategy
• Identity Management
• Multi-Factor Authentication
• Biometrics
• Device Trust
• Authentication Tokens
• APIs
• SDKs
• Product Health Metrics
• Customer Journey Analysis

• Analytical Skills
• Communication
• Problem-Solving
• Stakeholder Management

• Cybersecurity
• Fintech
• Regulatory Compliance
• Digital Security

• FIDO2
• Web Authn
• CIAM Platforms
• IAM Platforms