Production Support Engineer

Job#: 3049796

Job Description:

Production Support Engineer

Location: Chandler, Arizona (hybrid)

Duration: 12 months

The Application Architect will provide end-to-end support for production applications, focusing on stability, reliability, and performance. This role involves in-depth problem analysis, troubleshooting of system errors, and leading investigations into chronic issues to maintain system health and minimize business impact. The position requires collaboration with various teams to implement fixes, updates, and enhancements.

• Provide end-to-end support of production applications, ensuring their stability, reliability, and performance.
• Conduct in-depth problem analysis, troubleshoot system errors, and address performance issues.
• Perform proactive application stability analysis to investigate performance concerns, system errors, and improvement opportunities.
• Take ownership of root cause analysis for problems and implement appropriate remediation.
• Lead chronic issue investigations to minimize business impact and maintain system health.
• Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements.
• Handle application management, business continuity, server patching coordination, and vulnerabilities remediation.
• Lead production incident triaging calls and respond to and resolve production tickets to meet SLA requirements.
• Provide production on-call support, including weekend rotation on a round-robin basis.
• Execute disaster recovery procedures and strategies.

Education:

Bachelor’s degree in computer science, Information technology, or a related field.

Experience:

7+ years of experience in production operations. Proven experience in a production support or similar role, preferably in a CICD Platform environment.

• Strong experience in Open Shift containers, Kubernetes, and Apache Kafka.
• Hands-on experience with Red Hat Ansible Tower, JFROG Artifactory, Git Hub, and release orchestration platforms (e.g., XLRelease, Harness).
• Experience with build tools such as Cloudbees Jenkins or Github Actions.
• Hands-on experience with SaaS and cloud-based platforms like AWS or Azure.
• Expertise in Unix systems and scripting languages such as Python or Bash.
• Experience with artifact repositories, dependency management, and compliance engines.
• Strong understanding of the CICD pipeline.
• Experience with monitoring tools like Dynatrace and Splunk.

• Familiarity with database platforms such as Oracle or PostgreSQL.
• Knowledge of F5 Load balancer, GTM, high availability architectures, and disaster recovery strategies.
• Certification in Red Hat Linux, Dev Ops methodologies, or related fields.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• Support Linc Employee Assistance Program (EAP)…