Digital Transformation Process Architect - JLL

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location:
Chandler, AZ or Hillsboro, OR (onsite)

The Digital Transformation Process Architect plays a vital role in maintaining the digital backbone of our regional operations across the Americas and Latin America. In this position, you'll be responsible for the day-to-day administration, support, and continuous improvement of the technology platforms and data ecosystems that enable efficient, accurate, and compliant service delivery. Acting as the primary point of contact for platform-related issues, you'll ensure system integrity, data quality, and user access are maintained to the highest standards.

We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career- and in this role, you'll partner closely with operational teams across diverse corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data. Your work ensures that collaborative platforms such as Smartsheet and SharePoint remain reliable, compliant, and fit for purpose at all times.

What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you support users across multiple regions and languages.

• Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet work spaces, and SharePoint platforms
• Triage, troubleshoot, and resolve user-submitted support tickets across all supported operational processes and work applications
• Act as the regional subject matter expert, assisting non-technical users in navigating digital workflows and tools
• Identify, document, and upscale system bugs or recurring performance issues to senior engineering and product teams
• Process data correction requests across all active trackers and submission workflows to ensure reporting accuracy
• Maintain and update reference data, dropdown configurations, and metadata properties across platforms to reflect current operational requirements
• Perform routine data audits to ensure alignment with regional data governance and compliance policies
• Process user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocols