Service Engineer II; Networks; Systems Integrator

Are you looking for an exciting new opportunity?

Join an award-winning, full-service solutions integrator with 50 years of experience helping businesses advance, secure, and transform through technology, backed by deep expertise across cybersecurity, data intelligence, and managed IT services.

The organization is currently on the lookout for a Services Engineer II to join a growing managed services provider's networking team in the Greater Phoenix area. The ideal candidate will bring hands-on experience supporting Fortinet, Cisco, Meraki, and SonicWALL environments across multiple client networks, handling a mix of troubleshooting, escalations, and project-based engineering work.

Responsibilities:

• Assist with support and configuration of MSP client network equipment
• Contribute to the creation and maintenance of documentation relating to client environments.
• Utilize network monitoring tools and alerting for troubleshooting.
• Assist with or lead professional services network projects
• Effectively work with multiple external clients on various projects, systems, and demands
• Creating and reading network diagrams and other knowledge base documentation
• Troubleshoot networking (route/switch) and firewall issues
• Handle escalations from and provide guidance to other team members
• Drive tickets to closure meeting SLAs and client expectations
• Perform on-call support duties on a rotating basis
• Other duties as deemed necessary by management

Skills/Must Have:

• 3+ years required experience with network router/switch/firewall setup, implementation, and configuration
• 1+ year of MSP, or similar client facing industry, experience highly preferred
• The ability to adapt and learn quickly
• Possess the ability and desire to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Ensure proper time management skills
• Have exceptional written and verbal communication skills

Benefits:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Disability insurance

Salary:

• $90,000.00 Annually