SCCM​/MECM Security Tools Manager

The Enterprise Services and Tools Operations and Maintenance (ESTOM) Technical Team Lead will provide IT operations support to our government customers. The ESTOM Technical Team Lead is responsible for leading the team in their core support operations with 24x7x365 on-call support under the Service Delivery lifecycle. The Lead is responsible for providing high quality, repeatable and sustainable IT support for patching, application deployment and Security tools administration.

The Technical Team Lead will develop, review, approve and/or continue to execute methods for O&M, monitoring, patching, security compliance and evaluating/reporting the performance of the team and associated systems to include project status. This key position will take a vested interest in the professional development of the administrators and analysts on the team.

• Manage the teams responsible for or be directly involved in all aspects of the ESTOM infrastructure to include Tools monitoring, Windows client and server patch management, application package development, database administration creation, deployment, security compliance. The includes administration of Various Security tools such as Crowd Strike, Invicta etc. Web Proxy.
• Administration ability in Microsoft Endpoint Configuration Manager (MECM/MCM)
• Administrative management of operations and maintenance for enterprise security, enterprise patching and enterprise monitoring tools
• Manage IT system infrastructure and any processes related to these systems
• Provide technical recommendations to resolve complex technical problems
• Direct activities for a team supporting a large government enterprise, having overall responsibility for, methods, and staffing to ensure that technical requirements are met.
• Manage, meet or exceed all the team’s Service Level Agreements / Objectives
• Provide status reports and feedback to the customer and/or senior management, such as detailed reporting on current applications, patch deployments and operational risk.
• Lead projects from concept to completion, taking a lead role in implementation across multiple simultaneous projects
• Identify and resolve issues within existing systems and participate in analysis, design and new construction of next generation IT systems.
• Provide After Action Reports, following major outages using experience with change management procedures and knowledge about Enterprise enforcement of fixes. Provide incident and problem identification, diagnosis, dispatch, and resolution support.
• Provide Tier 2 technical support participation, to include bridge calls. Lead troubleshooting efforts as required.
• Experience analyzing functional business requirements and design specifications for functional activities
• Awareness of all processes and procedures relating to the customer’s Identity Management/PKI.
• Provide technical management oversight for implementation, troubleshooting and maintenance of IT systems
• Provide integration support for other systems into the ESTOM environment
• Provide escalation and communication support to agency management and internal customers
• Effectively communicate with customers, stakeholders, and technical specialists via various communications methods including daily meetings.

• Bachelor’s or master’s degree in computer science, MIS or a similar computer-oriented major from an accredited college or university
• Five (5) or more years of directly related IT work of progressively responsible experience.
• Top Secret security clearance or ability to obtain clearance
• 5 years’ experience in a senior Tools Administration and / or Information Security Administrator roles
• Experience with Microsoft’s Endpoint Configuration Manager (MECM/MCM/SCCM) and Windows Server Update Services…