Customer Support Specialist

Keep Aviation Moving — Customer Support Specialist Opportunity in Chandler, AZ

PDS Tech Commercial is partnering with a leading force in the aviation industry to find a detail-driven, solutions-focused Customer Support Specialist who thrives in fast-paced environments and is passionate about delivering exceptional service that keeps operations running smoothly.

As a Customer Support Specialist, you’ll play a critical role in ensuring the timely delivery of aircraft parts and services that keep the aviation industry in motion. From managing customer orders to resolving complex delivery issues, your work will directly impact customer satisfaction, operational performance, and supply chain success.

If you’re someone who enjoys solving problems, building relationships, and working at the center of business operations—this role is for you.

• Job Type: Full-Time Consultant (7 months)
• Location:
  
  Chandler, AZ
• Schedule:
  
  Monday – Friday | 8:00 AM – 5:00 PM
• Pay Rate:
  Starting at $15.80/hour

• Review and process customer purchase orders using Cardex (ERP) and internal portals
• Analyze order requirements and resolve delivery and fulfillment issues efficiently
• Coordinate with warehouse, sales, quality, and accounting teams to ensure timely order completion
• Prioritize orders based on urgency and shipping deadlines
• Conduct research within ERP systems to troubleshoot and resolve order discrepancies
• Monitor and expedite high-priority and complex orders
• Manage customer claims and returns (RMA process), including root cause analysis and corrective actions
• Support accounts receivable and cash collection processes
• Maintain pipeline health and collaborate with internal teams on demand planning and forecasting
• Build strong relationships with customers while developing a deep understanding of their business needs
• Create and track performance metrics to improve service delivery

• 6+ years of experience in Customer Support and/or Program Management
• Hands‑on experience with SAP or comparable ERP systems
• Strong analytical and problem‑solving skills
• Ability to prioritize and manage multiple tasks in a fast‑paced environment
• Proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting
• Strong attention to detail and organizational skills
• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies:
  1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or
  2) to certain foreign nationals that have received an export license.

• Experience in the aerospace or aviation industry, especially hardware sales
• Strong verbal and written communication skills
• Solid numeric reasoning and analytical abilities
• Ability to collaborate effectively across teams and organizational levels

At PDS Tech Commercial, you’re not just taking a job—you’re stepping into a career that supports innovation in aviation and beyond. Here’s what sets us apart:

• Industry Impact:
  Support mission‑critical operations for a global aviation leader
• Collaborative Culture:
  Work alongside teams dedicated to excellence, service, and continuous improvement
• Growth Opportunities:
  Gain valuable experience in supply chain, ERP systems, and customer operations
• Stability & Structure:
  Predictable schedule with a professional, team‑oriented environment
• People‑First Approach:
  We value your contributions and invest in your success

Ready to Take the Next Step?

If you’re ready to bring your customer support expertise into a high‑impact aviation environment— we want to hear from you.

Apply today and help power the systems that keep the world flying.

Pay Details: $15.80 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage…