Control Tower Specialist, Road Transport US

Control Tower Specialist, Road Transport US

Location:

Chandler, AZ

Customer Service

The Control Tower Specialist plays a critical role in overseeing and managing end-to-end logistics operations. This position is responsible for monitoring real-time transportation flows, resolving shipment issues, analyzing data for insights, and ensuring on-time delivery performance. The Control Tower Specialist works closely with internal teams, clients, and carriers to optimize supply chain efficiency and enhance customer satisfaction.

• Manage shipment schedules and coordinate transportation operations.
• Monitor shipments and provide updates to customers and internal stakeholders.
• Communicate with carriers and suppliers to ensure timely delivery of goods.
• Analyze transportation data to identify areas for improvement and cost savings.
• Collaborate with other departments, such as procurement and customer service, to ensure smooth transportation operations
• Develop and implement transportation strategies to improve efficiency and customer satisfaction.
• Ensure compliance with regulations and industry standards.
• Actively troubleshoot and resolve delays, deviations, and operational challenges to minimize service interruptions.
• Serve as the central point of contact for internal stakeholders, customers, and carriers, providing updates and resolving inquiries.
• Generate and distribute daily, weekly, and monthly reports on key performance indicators (KPIs), including on-time delivery rates, service levels, and operational efficiency.
• Leverage transportation management systems (TMS) and other logistics platforms to manage shipments and improve visibility.
• Perform other duties and projects as assigned.

• High school diploma or GED required. Associate’s degree or higher in Logistics, Supply Chain Management, Business, or a related field is a plus.
• 2+ years in logistics, transportation, supply chain, or a related field. Experience in a Control Tower or Operations Center environment is a plus.
• Experience with international shipping and customs regulations is preferred.
• Professional certifications, such as APICS or Six Sigma preferred
• Knowledge of domestic and international shipping regulations preferred
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Knowledge of transportation management systems and other logistics software
• Ability to manage multiple priorities and deadlines.
• Strong attention to detail, organizational, and accuracy skills.
• Familiarity with Lean or Six Sigma methodologies is a plus
• Team player, proactive, customer-focused, and adaptable to changing environments.

• Fluent in English (oral and written)

• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
• Familiarity with transportation management systems, such as SAP or Oracle, is preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is primarily a sedentary role. The Control Tower Specialist is regularly required to sit for extended periods and to use hands and fingers to operate a computer keyboard, mouse, and other standard office equipment.

The employee must be able to speak and hear clearly for frequent verbal communication with carriers, customers, and internal stakeholders via phone and video conference. Close visual acuity is required to read and analyze data on computer screens and in written reports for extended periods throughout the workday. Occasional standing, walking, and reaching may be required. The employee may occasionally lift or carry materials weighing up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Control Tower Specialist works in a professional office or operations center environment. The role requires sustained focus in a fast-paced setting with frequent interruptions, competing priorities, and time-sensitive demands.

The employee will work with multiple monitors and logistics technology platforms throughout the workday. Exposure to moderate noise levels typical of an office environment is expected. This position may require availability outside of standard business hours, including evenings, weekends, or holidays, to respond to urgent shipment issues, service disruptions, or critical operational escalations.

For this position, the expected base pay range is $25.00 – $37.50 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills,…