Supervisor, Global Data Center Services

Overview

The Supervisor, Global Data Center Services supports AIT's technology customers by overseeing daily operations of white-glove delivery and installation services for data center components. This role supervises service crews, coordinates logistics activities, and ensures compliance with industry standards. Provides tactical oversight, assigns work, and develops team members while maintaining strong vendor relationships and ensuring service excellence in line with AIT's core values.

• Supervise daily white-glove delivery and installation services for data center hardware, ensuring service levels and KPIs are met, and provide training and guidance to team members.
• Coordinate scheduling, monitoring, and reporting of freight shipments and on-site services. Ensure compliance with SOPs and industry standards.
• Support vendor relations by ensuring adherence to service processes, escalating issues, and providing feedback to management.
• Provide back-up leadership under the Manager, Global Data Center Services. Supervise staff coordinating transportation and distribution workflows to maximize efficiency.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Some College/Associate's Degree in Business Administration, Marketing and Sales preferred.

• 2+ years working in a data center environment required.
• 1+ years of supervision required.

• Knowledge of budget preparation.
• Knowledge of SOPs and industry standards.