Manager, Program Management

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE  500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Job Summary:

Manages Program Management team members, including Integration Program Managers and Integration Program Manager Leads, responsible for small- and large-scale, multi-million-dollar, complex integration solution programs and customers. Develops organizational capability through talent assessment, succession planning, leadership development, employee engagement, and retention strategies. Provides leadership, coaching, prioritization, and escalation support to ensure program execution, production readiness, customer satisfaction, on-time delivery, key business metric attainment, continuous improvement, revenue growth and P&L performance, and strategic account performance.

Collaborates with sales, integration leadership, supply chain, quality, engineering, operations, and customer stakeholders to align customer business strategies and future product plans with company capabilities, resources, and operational execution plans.

Principal Responsibilities:

Provides leadership, direction, coaching, and development for Integration Program Managers and Integration Program Manager Leads, including workload prioritization, account assignments, performance expectations, development planning, training needs, and resolution of complex performance or execution issues.

Establishes and governs a consistent program execution cadence across assigned customer programs, including program standups, internal program reviews, metric assessments, escalation reviews, and cross-functional follow-up to drive customer satisfaction and operational accountability.

Provides leadership oversight for production readiness activities across assigned programs, ensuring Program Managers and PM Leads coordinate ramp-up modeling, master production schedule alignment, production output reviews, and readiness actions required to support customer commitments.

Serves as the leadership escalation point for program execution issues involving production, engineering, logistics, supply chain, contracts, quality, operations, and New Product Introduction teams to ensure customer service level expectations are met or exceeded.

Ensures customer-facing program communication is professional, timely, fact-based, and aligned across Program Managers and PM Leads, customer managers, sales, and integration leadership, including communication of risks, recovery plans, performance gaps, and customer-impacting issues.

Provides leadership oversight for the largest, most strategic, or highest-complexity customer programs, ensuring appropriate assignment of IPM and IPM Lead resources, cross-functional engagement, escalation management, and execution discipline.

Provides strategic leadership and direction to identify continuous improvement opportunities, profit leaks, improve execution discipline, and strengthen customer satisfaction across assigned programs.

Drives productivity, process control, resource management, and consistent business practices across the team based on a thorough understanding of the end-to-end business processes.

Manages required activity with various support organizations in support of exceeding customer service level expectations, including engineering, logistics, supply chain, contracts, operations, and new product introduction.

Develops metrics for monitoring performance to customer commitments for all assigned customer support service…