Inside Sales​/Customer Service - Emerging​/Strategic Accounts

TTM Technologies, Inc.

- Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at  TTM's Strategic & Emerging Accounts program targets the next generation of A&D primes - companies valued between $500M and $60B+ that are building cruise missiles, autonomous platforms, space constellations, and directed energy systems at production scale. These customers move fast, expect commercial agility, and have zero tolerance for slow quoting cycles or unclear delivery commitments.

• Serve as the primary day-to-day commercial contact for an assigned portfolio of Strategic & Emerging A&D accounts
• Build trusted working relationships with customer procurement, supply chain, program management, and engineering contacts
• Proactively communicate order status, schedule changes, and risk to customers before issues escalates
• Conduct regular cadence calls with assigned accounts to review open orders, forecast, and upcoming program milestones
• Represent the voice of the customer internally — championing customer priorities in TTM's scheduling, production, and quality processes

• Manage the full quote-to-order lifecycle for assigned accounts: RFQ intake, BOM review, pricing coordination, quote delivery, and PO acceptance
• Own quote response time commitments — target ≤24 hours for standard inquiries, ≤4 hours for urgent/expedite requests
• Coordinate with TTM Applications Engineering, Pricing, and Program Management to develop accurate, competitive quotes
• Process customer purchase orders with accuracy and urgency — entering orders into ERP, confirming acknowledgements, and resolving discrepancies
• Manage customer-specific pricing agreements, LTAs (Long-Term Agreements), and blanket orders with precision and contract compliance

• Maintain current and accurate opportunity pipeline data in CRM (Salesforce) for all assigned accounts
• Support the Sr. Director and Senior Account Managers with weekly and monthly forecast roll‑ups, bookings tracking, and win/loss analysis
• Identify upsell and cross‑sell opportunities within assigned accounts — new programs, new layers, new technology transitions (e.g., HDI, RF/microwave, rigid‑flex)
• Monitor customer RFQ activity for signals of new program starts, competitive threats, or sourcing transitions
• Track key customer program milestones (prototype → qualification → production) and align TTM capacity planning accordingly

• Act as the internal quarterback for customer escalations — coordinating across Customer Service, Program Management, Operations, Quality, and Engineering to resolve issues
• Support new product introduction (NPI) cycle for assigned accounts — coordinating DFM feedback, first article submissions, and qualification timelines
• Partner with TTM's Applications Engineering team to respond to customer technical inquiries and position TTM's capabilities (RF/microwave, HDI, rigid‑flex, space‑qualified, ordnance-grade PCBs)
• Coordinate with TTM's ITAR/export compliance team on customer‑specific ITAR requirements, TAAs, and license conditions for defense program customers
• Liaise with TTM's European manufacturing partners (ILFA GmbH — Hannover, Germany; Swiss Technology Group AG — Zurich, Switzerland) for customers with European program requirements or supply chain footprints

• Support Senior Account Managers and Sr. Director in executing capture strategies for Tier 1 and Tier 2 target accounts
• Conduct research on assigned target accounts — program updates, funding events, new contract awards, key personnel changes — and…