Project Manager, Operations Management, Project & Program Management

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location:

Ocotillo, AZ (onsite)

As a Project Manager at JLL, you’ll play a pivotal role in driving operational excellence across our Project and Development Services (PDS) team. You’ll be responsible for supporting a dynamic, fast-paced Operations Team executing a significant number of design and construction projects for a financial services/technology Client. This position requires someone who can balance strategic thinking with hands‑on execution, managing internal and external client relationships, optimizing processes, and maintaining the highest standards of compliance.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll be at the forefront of delivering exceptional outcomes that reflect our commitment to innovation and operational excellence. You'll coordinate across multiple stakeholders, develop Project Coordinators, and implement continuous improvement initiatives that drive measurable results.

• Lead, develop, and supervise a high-performing team through excellent onboarding, training, team building, performance management, and personal development planning
• Lead all project Operations support; partner with the team to drive program and project success
• Oversee project set up process for compliance with Client and JLL system requirements
• Support and/or lead cross‑portfolio and cross‑account collaboration efforts to maximize the efficiency of our Project Tools
• Support PMO and Capital Planning in creating & implementing process changes
• Facilitate change management activities with cross‑functional team members and stakeholders to understand and ensure adoption of the change
• Reinforce guidelines and requirements established by the PMO
• Utilize PDS technology to support account related metrics involving schedule and financial performance, data integrity, procurement and compliance
• Support Project Management team to deliver on client driven pay for performance
• Key Performance Indicators (KPIs) Track, Analyze and Report on KPIs; utilize findings to support ongoing adjustments across the project portfolio
• Build strong relationships with stakeholders, ensuring the delivery of effective, client-focused services
• Understand and champion JLL tools and manage the development and implementation of additional JLL tools
• Leverage an analytic mindset to develop visualization of key trends and insights for decision making
• Demonstrate flexibility in taking on additional responsibilities and duties that help enhance the client experience
• Foster an environment of teamwork, cooperation, and performance excellence while sharing innovations and best practices across the account portfolio and serving as an ambassador for JLL's core values

• 4+ years practical experience in an Project Management or PMO position required, at least 2 years of which are in a management capacity
• Strong leadership, supervisory and people management skills with the ability to motivate, manage and direct staff resulting in a consistent well‑managed service to the client
• Detail oriented, ability to multi‑task and work accurately under time…