District Manager of Store Operations

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Full Time Management Chandler, AZ, US

Salary Range: $61,400.00 To $96,000.00 Annually

Summary:

The District Manager of Store Operations is responsible for the overall operational performance, sales growth, profitability, and team development of Gila River Business Enterprises’ convenience stores. This position provides leadership and direction to Store Managers and their teams, ensuring consistent execution of operational standards, customer service expectations, merchandising strategies, and business initiatives across all locations. The Manager of Store Operations works closely with Store Managers to identify opportunities, address challenges, improve performance, and build strong, capable teams.

This position provides coaching, training support, and accountability while serving as a role model for Gila River Business Enterprises’ core values and commitment to excellence.

Responsibilities:

• Direct and oversee the day-to-day operations of assigned Gila, Gas and Goods C-stores.
• Provide leadership, direction, and accountability to Store Managers and their teams.
• Establish consistent operational expectations and ensure company standards are followed across all locations.
• Conduct regular store visits to assess operations, customer service, merchandising, cleanliness, staffing, and overall store performance.
• Ensure stores are appropriately staffed and that managers are effectively scheduling and deploying employees based on business needs.
• Promote a culture of accountability, teamwork, customer service, and continuous improvement.

• Develop and execute strategies to maximize sales, profitability, and overall financial performance across assigned locations.
• Monitor sales, labor, expenses, inventory, margins, and other key performance indicators.
• Review store performance regularly and work with Store Managers to address areas of opportunity.
• Identify trends, opportunities, and challenges that may impact sales or profitability.
• Hold Store Managers accountable for achieving established operational and financial goals.
• Provide recommendations to leadership regarding opportunities to improve revenue, reduce costs, and strengthen store performance.

• Coach and develop Store Managers to strengthen leadership skills, operational knowledge, and business performance.
• Support Store Managers in providing effective employee coaching, feedback, and performance management.
• Identify training needs and coordinate with appropriate resources to ensure employees receive required and job-specific training.
• Recognize strong performance and encourage employee development and advancement.
• Assist Store Managers with employee relations matters and provide guidance when situations require additional leadership or HR support.
• Build a strong leadership pipeline by developing Store Managers and high-potential employees.

• Promote a consistent, welcoming, and customer-focused experience across all locations.
• Ensure stores maintain appropriate standards for cleanliness, organization, appearance, and customer service.
• Monitor compliance with established operating procedures, safety requirements, and applicable laws and regulations.
• Address recurring customer service or operational concerns and implement corrective actions.
• Lead by example and reinforce expectations through visible presence and engagement in the stores.
• Support execution of merchandising, product placement, promotions, and seasonal initiatives.
• Partner with Store Managers to maintain appropriate inventory levels and product availability.
• Monitor inventory controls, shrink, waste, and other factors affecting profitability.
• Identify opportunities to improve product assortment, sales performance, and inventory management.
• Ensure established cash-handling, security, and loss-prevention procedures are consistently followed.

• Translate organizational goals into clear expectations and actionable plans for Store Managers.
• Evaluate operational practices and recommend improvements that increase efficiency, sales, profitability, and customer satisfaction.
• Support the implementation of new programs, systems, technology, products, promotions, and…