Bank Operations Services Supervisor ( Teller Manager

Bank Operations Services Supervisor ( Teller Manager )

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner.

This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Management

Skills:

Capable of managing and developing members on a team to ensure operational soundness

Customer Service

Skills:

Demonstrates professionalism and empathy in customer interactions

Adaptability:
Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

Teamwork:
Strives to build strong working relationships with those on their team as well as cross-functional relationships

Influence:
Capable of building rapport with different personalities to drive positive results

Sales

Skills:

Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist

Communication Skills
- Interpersonal:
Comfortable and confident with proactively engaging in conversation with different audiences

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner.

This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Management

Skills:

Capable of managing and developing members on a team to ensure operational soundness

Customer Service

Skills:

Demonstrates professionalism and empathy in customer interactions

Adaptability:
Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

Teamwork:
Strives to build strong working relationships with those on their team as well as cross-functional relationships

Influence:
Capable of building rapport with different personalities to drive positive results

Sales

Skills:

Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist

Communication Skills
- Interpersonal:
Comfortable and confident with proactively engaging in conversation with different audiences

Duties & Responsibilities:

Team Management
- Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement…