Customer Service Representative - Return Material Authorization

RMA Coordinator page is loaded## RMA Coordinator locations:
VLN Chandler, AZtime type:
Full time posted on:
Posted 5 Days Agojob requisition :
R253267

The RMA Coordinator is responsible for administering the company RMA process in accordance with customer and company requirements. Responsible for development and maintenance of the RMA Process. The RMAC is also responsible for performing quality assurance inspection functions within assigned areas of operations for RMA’s (production / manufacturing, assembly, materials, and inspection). Ensuring all items are in accordance with specified Quality criteria and stated procedural and technical requirements.
*
* Job Responsibilities:

*** Leads and drives the RMA process.
* Manage RMA’s in the ERP system
* Ensure that approved RMA's are processed and to meet stated and contractual goals.
* Ensure all RMAs are processed in accordance with customer requirements
* Manage the RMA data collection and prepare monthly reports
* Manage the RMA repair turn-around time to ensure customer requirements are understood and met.
* Meet or exceed cycle time obligations for processing and repair.
* Communicate with Customer Service and Customers, specific RMA information (cost and status).
* Conducts closed loop corrective action of product or process Quality problems relating to  RMA’s
* Serve as the primary contact in ensuring that RMA material is repaired, tested, and shipped to customers in accordance with Company requirements.
* Proven troubleshooting, corrective action and analytical skills and abilities relating to non-conformance and quality issues.
* Experience with handheld inspection tools (Calipers, Micrometer, Multimeter, etc.).
* Ability to clearly communicate and resolve issues with a wide variety of people and demands.
* Demonstrate intermediate level problem-solving and decision-making skills
* Organized and efficient in time-management, capable of multi-tasking.
* Self-motivated and able to perform job requirements with minimal supervision.
* Demonstrate proficiency in the following software applications: MS Office, Visio and Windows OS systems.
* Impose - through functional groups – Quality and Safety requirements based on current regulations, Company and Customer requirements and needs.
* Train personnel on ISO / Quality procedures
* Promote company wide quality improvement efforts
* Comply with all company policies and Safety regulations.
* Provide guidance and feedback to the site RMAC’s
* Participate in Customer, Regulatory, ISO or other Audits as required.
** Education, Experience and

Skills Required:

*** 2 - 4 years of relevant Quality Assurance or Quality Inspection experience preferred.
* Ability to read a print and/or wiring diagram and/or flow schematics.
* Ability to use hand held tools and test equipment.
* Strong written, verbal, persuasion and interpersonal skills.
* Ability to organize and prioritize work and meet deadlines.
* Self-starter, able to work in an environment with minimum supervision.
* Develop Quality and  related Work Instructions as assigned.
* Support the process and procedures for maintaining high standards of Quality, Reliability and Safety.
* Ability to read and interpret documents such as specifications, procedural manuals.
* Ability to write reports and correspondence.
** Physical Capabilities and Requirements:
*** Ability to lift/carry up to 10 lbs frequently and up to 20 lbs occasionally (with carts, team lift, or other assistance as needed).
* Frequent reaching, bending, kneeling, and twisting to pick, inspect, and package returns; frequent use of hands to handle small parts, operate scanners/labelers, and perform keyboard/data entry.

Shift and

Hours:

Monday - Friday, 8:00am - 5:00pm.

Compensation Details:
The expected starting rate of pay for this position is $22.00 - $26.00 per hour, depending on experience.

At Valin, we pride ourselves on providing complex and tailored solutions to meet the unique needs of our customers.

Our commitment to excellence and innovation sets us apart in the industry, making us a leader in delivering impactful results.

What truly makes us special is our workplace culture. We foster an environment that is collaborative, respectful, and inviting. Here, your voice is heard, your ideas are valued, and your contributions make a real difference. Our team thrives on open communication and mutual support, creating a space where everyone can achieve their best.

Valin defines its value in the marketplace through innovation in business practices, a commitment to developing people, and the creation of unique service models for the benefit of our shareholders, customers, suppliers, and community.

Our commitment to excellence, the embrace of responsibility, and honest accountability establishes our legacy of achievement that defines us as one of the best managed companies in wholesale distribution.
****** Apply now and find out what’s next for you.
****** Equal Opportunity Employer/Vet/Disabled
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