Electronics Customer Quality Lead

Customer Quality Lead – Chandler, AZ

Air Products seeks a Customer Quality Lead based in Chandler, AZ who brings a customer-focused mindset, takes ownership for delivering results, and can lead quality initiatives that support operational excellence and strong customer relationships.

The role supports electronics customers in the Americas Industrial Gases West Sub‑Region by leading quality engagements, managing product quality risk, and strengthening customer trust. The Electronics Customer Quality Lead manages quality activities for bulk gas products, including Nitrogen, Oxygen, Argon, Hydrogen, Helium, and Carbon Dioxide, produced by Air Products, joint ventures, and third‑party partners.

Key responsibilities include:

• Serve as the primary quality contact for electronics customers, managing quality concerns, product qualifications, change control communications, and escalations.
• Lead customer and supplier issue resolution, root cause analysis, corrective actions, and continuous improvement activities.
• Manage supplier quality audits, customer alignment, audit close‑out, and timely resolution of findings.
• Support business continuity through qualified product sources and contribute to the development of the U.S. electronics quality operating model.
• Influence cross‑functional teams without direct authority and support development of future quality capabilities and talent.

• Technical degree in engineering, science, metrology, statistics, or a related field; chemical or mechanical engineering preferred.
• Minimum of 8 years of experience in Quality, Engineering, Operations, Project Management, or a related technical function.
• Experience supporting customer‑facing quality activities, product qualifications, quality escalations, audits, or corrective action processes.
• Experience conducting formal root cause analysis and leading 8D problem‑solving processes in customer‑facing environments.
• Knowledge of statistical process control and data analysis methodologies.
• Experience working with ISO management systems.
• Strong customer orientation with a commitment to quality excellence, responsiveness, and relationship‑building.
• Operational experience in industrial gases, specialty chemicals, semiconductor manufacturing, or related industries.
• Strong business acumen and ability to align quality communications with commercial account strategy.
• Ability to travel routinely within North America and occasionally internationally; valid driver’s license required.

• Affordable medical, dental, and vision insurance available day one of employment.
• 401(k) retirement savings plan with 100% vested company core and match.
• Paid vacation, holidays, and sick time.
• Paid parental leave.
• Adoption assistance.
• Flexible spending accounts.
• Life Insurance (AD&D), Supplemental AD&D.
• Employee Assistance Program (EAP).

Air Products is an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status. Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e‑mail us at