Asset Protection Associate

Asset Protection Associate  Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America offering world-class brands, special attractions, and unmatched customer service.
SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.
Responsibilities   Communicate with leadership regarding encounters and investigations
Maintain a professional relationship with local authorities and law enforcement agencies
Collaborate with law enforcement and other local retailers to identify organized retail crime threats
Assist leadership with cash handling and transfers
Observe customers and associates for potential acts of theft or fraud
Taking appropriate action to prevent theft, apprehending individuals engaged in theft activity when prevention is not effective
Conducting surveillance and apprehension of external theft suspects in compliance with company ethical standards and apprehension guidelines
Monitor video via CCTV and conduct on-site interviews
Maintaining all apprehension and investigation records according to company standards
Developing and maintaining knowledge and use of CCTV surveillance equipment
Assisting in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor
Maintain a high visible deterrent to crime and positively influence the security incident rate as well as assist with inventory controls
Safety   Help mitigate security risks to provide a safer environment for employees and customers
Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores
Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts
Examine and properly tag property being brought into the stores including personal property, equipment for service, and firearms
Watch facilities and parking areas on foot. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations
Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility
Complete monthly reports on safe or non-safe practices found on the sales floor or back stocks
First Responder   Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas
React as necessary and assist in handling any situations shoplifting, medical emergencies, and inclement weather
Ability to work assigned schedules which may include varied hours, evenings, weekends, and holidays.
Requirements   Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine "Thank you"
Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Genuine interest and action in helping others before yourself, regardless of recognition or reward
Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation, and spelling
Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners
Demonstrate pride and ownership of their work while meeting expected deadlines
High…