Tire and Battery Service Advisor

Position Summary

• Maintain facility and sales floor safety and standards by conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with steel standards, and promptly correcting or reporting unsafe situations.
• Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Present and maintain merchandise presentation by stocking, setting up, cleaning, and organizing product displays; remove damaged goods; sign and price merchandise appropriately; secure fragile and high‑shrink merchandise.
• Monitor tire and battery orders daily; assist members with appointments for installation; communicate lead‑time changes and cancellations; recommend alternative solutions.
• Assist members with tire maintenance and repair services.
• Provide expert member service by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns; recommend the safest and most suitable tire and battery products and explain warranties.
• Drive sales and service excellence by communicating the value of merchandise and services and collaborating with associates to promote member awareness.
• Triage and prioritize service workflow in TBC service bays using Sam’s Garage to identify waiting members and optimize efficiency.
• Demonstrate knowledge of safety, compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS systems, and sales techniques.
• Leverage technology to enhance operations by using digital tools and handheld devices to plan sales, improve service experience, and make real‑time business decisions.
• Act as a brand advocate by valuing the member experience, modeling high‑quality service, and influencing team members.
• Process members’ purchases, returns, refunds, and exchanges using appropriate procedures; operate hardware such as cash registers safely.
• Comply with company policies, procedures, and ethical standards; apply Open Door Policy and maintain integrity in business processes.
• Adopt self‑improvement practices, collaborate with managers, co‑workers, and customers; identify priorities, communicate progress, and recommend improvement opportunities.

• Respect the Individual:
  Embrace differences, create an inclusive workplace, and help all associates thrive.
• Respect the Individual:
  Work as a team, build strong relationships, and motivate through positive communication.
• Respect the Individual:
  Mentor others and recognize contributions.
• Act with Integrity:
  Maintain ethical standards, hold accountability, and support a regenerative company vision.
• Serve our Customers and Members:
  Deliver results, put the customer first, and balance short‑ and long‑term priorities.
• Strive for Excellence:
  Display curiosity, take calculated risks, and drive continuous improvements.
• Tire and Battery Center (TBC):
  Follow safety, security, and regulatory guidelines; provide accurate information; and document required processes.
• Point‑of‑Sale:
  Prevent shrink, follow laws, assist members with payment methods, and report issues.

• Health benefits including medical, vision and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company‑paid life insurance.
• Paid time off (PTO, parental leave, family care leave, bereavement, jury duty, voting); PTO usage varies by classification.
• Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy reimbursement, and more.
• Live Better U education benefit program covering tuition, books, and fees for selected degrees and certificates.

• Hourly wage range: $20.00 to $28.00 (minimum wage applicable to location).
• Possible premiums ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed.

• Valid state‑issued driver’s license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

Primary Location
: 700 N 54TH ST, CHANDLER, AZ 85226‑1502, United States

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and enforce a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.