Commercial Account Manager

Responsibilities

• Coordinates account plans for commercial accounts, with a focus on product sales and customer satisfaction.
• Builds professional relationships with clients, particularly with specialist buyers in the IT department.
• Responsible for achieving and managing sales quotas based on regional guidelines.
• Participates in client meetings and supports contract negotiations with guidance from senior team members.
• Collaborates with external partners to deliver solution sales and may refer products to other specialists or partners when needed.
• Provides customer feedback to the organization’s internal teams for product and service improvements.
• Collaborates with various internal departments to ensure a smooth customer experience.
• Analyzes win/loss rates and provides insights to improve sales performance.
• Assists in organizing client workshops, training sessions, or webinars to enhance their understanding of the organization’s offerings.
• Monitors basic account performance metrics and assists in refining sales strategies.

• Four-year or graduate degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with little or no work experience.
• Certified Technology Sales Professional (CTSP)