CX Specialist, Mid-Market Accounts

• Own the full sales cycle for an assigned portfolio of Mid-Market accounts, from prospecting and discovery through negotiation and close.
• Build trusted relationships with business and technology decision-makers by understanding their strategic priorities and customer experience goals.
• Position Nextiva's Unified-CXM platform as a business solution that improves customer engagement, operational efficiency, and revenue growth.
• Lead consultative discovery conversations that uncover customer challenges and align solutions to measurable business outcomes.
• Develop and execute territory and account plans that generate qualified pipeline and drive predictable revenue growth.
• Deliver compelling product demonstrations and presentations tailored to each customer's business needs.
• Collaborate with Solutions Engineering, Customer Success, Marketing, Channel Partners, and cross-functional teams to create winning customer experiences.
• Maintain accurate opportunity management, forecasting, and pipeline hygiene within Salesforce.
• Leverage AI-enabled sales tools, customer insights, and automation to improve prospecting, prioritize opportunities, personalize outreach, and increase sales effectiveness.
• Stay current on industry trends, emerging AI technologies, competitive solutions, and evolving customer experience strategies to serve as a trusted advisor.
• Consistently achieve or exceed quarterly and annual revenue targets while maintaining a customer-first approach that supports long-term growth and retention.

• 5+ years of quota-carrying B2B technology sales experience, preferably selling into Mid-Market or Enterprise organizations.
• 3+ years selling one or more of the following: CCaaS, UCaaS, SaaS, CRM, CX, AI, or cloud technology solutions.
• Demonstrated success managing complex, multi-stakeholder sales cycles from prospecting through close.
• Experience engaging executive-level decision-makers and building credibility with business and technical stakeholders.
• Strong consultative selling, discovery, negotiation, and presentation skills.
• Proven ability to build pipeline, manage opportunities, forecast accurately, and consistently exceed sales goals.
• Experience using Salesforce or a comparable CRM platform to manage customer relationships and sales activity.
• Strong business acumen with the ability to connect technology solutions to customer outcomes and ROI.
• Excellent communication, collaboration, and relationship-building skills.
• Curiosity about emerging AI technologies and a willingness to responsibly adopt AI-enabled tools to improve productivity, customer engagement, and business results.

Demonstrates expertise in managing the full sales cycle for Mid-Market accounts, leveraging consultative selling techniques and AI-enabled tools to drive revenue growth and enhance customer engagement. Proven ability to build relationships with executive-level decision-makers and deliver tailored solutions that align with customer business outcomes.

• B2B Technology Sales Experience
• Consultative Selling Skills
• Salesforce Proficiency
• Pipeline Management
• AI-Enabled Sales Tools

• Quota-Carrying Sales
• Complex Sales Cycle Management
• Negotiation Skills
• Presentation Skills
• Business Acumen

• Relationship-Building Skills
• Collaboration Skills
• Communication Skills

• CCaaS
• UCaaS
• SaaS
• CX
• Cloud Technology

• Salesforce
• AI Technologies
• CRM Platforms