Service Delivery Manager at Safety-Kleen Chandler, AZ

Service Delivery Manager – Safety-Kleen, Chandler, AZ

Safety-Kleen in Chandler, AZ is seeking a Driver Operations Manager (Service Delivery Manager) to manage the daily completion of routes by motivating and directing team members while ensuring a high level of customer satisfaction. This role maintains strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.

• Train, develop, and manage sales and service route drivers
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
• Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
• Fulfill duties of route driver when absent
• Provide field coaching and sales training to route drivers
• Meet with customers periodically to discuss needs
• Increase sales portfolio by identifying opportunities
• Schedule services to prevent and resolve route issues and complaints
• Ensure completion and organization of all mandated paperwork and files
• Follow all local, state and federal compliance regulations and rules
• Safely operate vehicles in accordance with U.S. DOT, local, state and federal requirements
• Safely observe all corporate operating guidelines and procedures
• Observe all company environmental health and safety operating guidelines
• Perform other duties as assigned

• Class B CDL
• Obtain Hazmat and Tanker endorsements within 90 days of employment
• Leadership experience
• Intermediate computer skills
• Excellent customer service skills
• Excellent organization and attention to detail
• Perform physical functions per job requirements
• Successfully complete a background check, drug test, and physical, by position

• Previous route driver experience
• Previous dispatch/logistics experience

Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact  or  Clean Harbors is a Military & Veteran friendly company.