Branch Supervisor

About Industrial Supply

For 110 years, Industrial Supply has built its reputation by taking care of customers, supporting its employees, and providing the products and service businesses depend on every day
.

As we celebrate our 110th anniversary, we're proud of our history-but we're also focused on what comes next. We're looking for people who want to take ownership, lead strong teams, and help us continue building on that legacy.

Industrial Supply is looking for a hands-on Branch Supervisor to lead the day-to-day operations of our Arizona branch.

This position is responsible for keeping the branch running safely, accurately, and efficiently while leading the employees who make that happen. You'll oversee warehouse operations, inventory, order fulfillment, deliveries, customer service, and employee performance while working closely with our sales teams to take care of customers.

This is a great opportunity for someone who enjoys leading people while staying involved in the operation
. The right person isn't afraid to jump in and help the team when needed.

• Lead the day-to-day operations of the branch, including warehouse activities, inventory, order fulfillment, deliveries, and customer service.
• Supervise, coach, and support branch employees while setting clear expectations for performance, safety, accuracy, and customer service.
• Coordinate with inside and outside sales teams to ensure customer needs are met while maintaining proper order and inventory procedures.
• Manage staffing needs, employee schedules and time records, performance reviews, and performance issues as needed.
• Oversee receiving, stocking, picking, packing, and delivery processes to ensure orders are completed accurately and efficiently.
• Maintain accurate inventory records and ensure inventory transactions are entered correctly into company systems.
• Help maintain appropriate inventory levels and resolve inventory discrepancies.
• Provide professional, responsive service to customers at the branch counter and help resolve customer issues.
• Maintain a clean, organized, and safe branch, including warehouse areas, equipment, and company vehicles.
• Ensure company procedures and safety expectations are consistently followed.
• Step into branch operations when needed, including warehouse, delivery, customer service, and VMI responsibilities.
• Look for opportunities to improve branch productivity, organization, accuracy, and customer service.

• Experience working in a warehouse, distribution, branch, store, or similar operational environment.
• Demonstrated ability to lead people, set expectations, and hold a team accountable.
• Strong organizational and problem-solving skills.
• Understanding of inventory, receiving, order fulfillment, and warehouse processes.
• Comfortable using computers and inventory or order-management systems.
• Strong customer service and communication skills.
• Willingness to be a hands-on leader and assist in different areas of the branch when needed.
• Ability to safely and legally operate a delivery vehicle when necessary.

• 2+ years of supervisory or management experience in a warehouse, distribution, branch, or store environment.
• Experience with inventory management and order-processing systems.
• Experience in industrial distribution or a related industry.
• Familiarity with Industrial Supply products, systems, customers, or processes.
• Post-secondary education or equivalent relevant experience.

A successful Branch Supervisor creates an operation where:

• Employees understand what is expected and work together as a team.
• Customers receive accurate orders and dependable service.
• Inventory is organized and accurately maintained.
• Orders are received, pulled, packed, and delivered efficiently.
• The warehouse, vehicles, and branch are clean, organized, and safe.
• Problems are addressed quickly and professionally.
• Sales and operations work together to take care of the customer.

This is an active, hands-on leadership position. The role may require standing, bending, twisting, lifting, and moving throughout an 8-hour shift with appropriate breaks.

Employees must be able to lift and carry products weighing up to 50 lbs., operate a computer and keyboard, read and enter information accurately, and safely load and unload customer orders with or without assistance.

The position also requires the ability to safely and legally operate a company delivery vehicle when business needs require.

Educational requirements may be satisfied by equivalent relevant experience at the company's discretion.

At Industrial Supply, the Branch Supervisor plays an important role in both the customer experience and the success of the team. We're looking for someone who takes ownership, enjoys developing people, solves problems, and takes pride in running a strong operation.