Case Management Case Aid

Job Summary

The Case Management Case Aide provides administrative and operational support to Case Managers to ensure timely, accurate, and compliant delivery of case management services. This role assists with documentation, coordination, and communication tasks that support client care and program requirements.

Schedule: 40 hours, Mon‑Fri daytime/business hours, 8am‑4pm.
Hourly Pay Rate: $18.00‑$23.00

• Support Case Managers, Supervisors, Managers, and Director with daily administrative and coordination tasks
• Prepare, organize, and maintain client records in accordance with agency and regulatory standards
• Perform data entry and assist with documentation tracking, and reporting requirements
• Complete general administrative tasks including filing, faxing, scanning, form creation or editing
• Communicate with clients, families, providers and internal staff as directed
• Monitor required documentation and proactively follow‑up on outstanding forms and deadlines
• Assist in gathering and organizing information for client visits, service planning, and agency audits
• Review case files to support accuracy, completeness and compliance
• Provide support to the billing department including documentation and data‑related tasks
• Deliver general office and program support as needed
• Perform additional duties as assigned

• High‑School diploma or equivalent required
• One‑year experience as a case aide/administrative assistant or a closely related field or one year of education beyond high school
• Strong organizational and time‑management skills
• Attention to detail and ability to manage confidential information appropriately
• Effective written and verbal communication skills
• Proficiency with Microsoft Office and data management systems
• Ability to meet the physical requirements of the position as outlined in the physical job demands document
• Must pass a Minnesota Department of Human Services (DHS) background study and maintain “qualified” status throughout employment
• Must not be excluded from working in government health programs by the Office of Inspector General

• Previous experience as an Administrative Assistant or similar support role
• Demonstrated ability to anticipate needs of team members
• Proven ability to prioritize tasks, manage time effectively, and complete responsibilities independently
• Proficiency in operating standard office equipment (e.g., copier, scanner, fax)
• Excellent organizational skills and time‑management skills with strong attention to detail
• Intermediate to advanced computer proficiency, including Microsoft Word, Excel, PowerPoint and Access
• Strong critical thinking and problem‑solving skills
• Demonstrated customer service and public relations skills, with the ability to interact professionally with a variety of stakeholders

Mount Olivet Rolling Acres is an affirmative action and equal opportunity employer.