Front Desk & Guest Experience Associate

Front Desk & Guest Experience Associate

Schedule: Thursday–Monday (Part-Time)
Includes mandatory staffing for the annual Celebration event in June

Reports To: Operations and Administrative Manager

Compensation: $16–$18 per hour, based on experience and qualifications

• The Front Desk Associate serves as the first point of contact for guests and customers, providing a welcoming, professional, and organized front desk experience while supporting tour operations and administrative functions.

• Welcome customers and guests in a warm, friendly, and professional manner
• Check in guests for scheduled tours and events
• Monitor lobby traffic, work areas, and overall customer flow
• Facilitates correspondence with customers
• Communicate all customer questions, concerns, and complaints to management in a timely manner
• Collaborate with Customer Relations, Administrative, and Tour Operations teams
• Assist with special projects and administrative tasks as needed

• Strong interpersonal and customer service skills to ensure positive guest interactions
• Excellent multitasking and organizational abilities
• Active listening and clear verbal and written communication skills
• Effective time-management skills
• Ability to work collaboratively as part of a team
• Technical proficiency in customer records management, word processing, databases, email, and chat software
• Proficiency in Microsoft Office Suite

• Ability to remain upright and stationary for extended periods during a shift
• Ability to move throughout the lobby and front desk areas as needed
• Ability to lift, carry, and move materials or supplies weighing up to approximately 25 pounds
• Ability to operate standard office equipment, including computers, phones, printers, and scanners
• Ability to communicate effectively in person, by phone, and via electronic means

Offer is contingent upon passing a background check and a four-panel background screen which does NOT include THC.