Customer Experience Representative

Customer Experience Representative

We're seeking customer-focused professionals to deliver high-quality service and support across multiple programs. In this role, you'll assist customers via phone and correspondence, resolve inquiries, process account updates, and support retention through up-selling and cross-selling when appropriate.

• Handle inbound customer calls and written inquiries with professionalism
• Provide accurate information and resolve customer issues efficiently
• Meet performance goals for quality, productivity, and attendance
• Process customer requests, documentation, and correspondence
• Use product knowledge to support retention and sales opportunities

• Associate's degree and 1-2 years of experience, or equivalent combination
• Prior call center or customer service experience preferred
• Background in sales and/or upselling
• Strong communication skills and attention to detail
• Proficiency with Microsoft Word, Excel, and Outlook
• Reliable, team-oriented, and motivated to learn

• Competitive pay and comprehensive benefits
• Paid time off and 401(k) with company match
• Training, tuition reimbursement, and growth opportunities
• Supportive, collaborative work environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.