Licensing Specialist - Chanhassen Service Center

Overview

The Chanhassen Service Center is seeking a customer‑focused and detail‑oriented Licensing Specialist to join our team. Under the direction of the License Center Supervisor, the Licensing Specialist is responsible for providing direct customer service in a variety of ways—including drive‑up window, face‑to‑face, and telephone—to a diverse customer base. The position evaluates, reviews documents for possible fraud, and prepares and processes Minnesota , driver's license applications, renews registration, completes title transfers for motor vehicles, accepts and processes passports, issues game & fish licenses, and processes renewals and transfers for the Department of Natural Resources.

Carver County offers a comprehensive and flexible benefit plan including affordable health insurance, comprehensive dental insurance, a pension plan through the Public Employees Retirement Association (PERA), 12 paid holidays, generous paid time off, and more. For a full list of benefits, please refer to Carver County Benefits.

• Evaluates, prepares, and processes motor vehicle titles and registration applications to determine fees to be collected.
• Analyzes and processes Driver's License and Minnesota  applications.
• Responds to public inquiries and requests for information in person and by telephone.
• Evaluates, prepares, and processes Department of Natural Resources (DNR) recreational vehicle titles and registrations.
• Processes game and fish licenses.
• Reconciles and completes motor vehicle, driver's license reports to state departments.
• Performs other comparable duties as assigned.

• High School diploma or GED and two (2) years related work experience in a high‑volume customer service position, or
• Associate's Degree and one (1) year related work experience in a high‑volume customer service position.
• Must be able to prove U.S. citizenship.
• Must pass a BCA (Bureau of Criminal Apprehension) background check (Driver's License staff only).
• Must test and become a "Certified Title and Registration Professional" by the State of Minnesota Driver and Vehicle Services Division (DVS) within 18 months of starting employment; certification must be kept current while employed (All Staff).
• Must complete a passport training course and test out to become a passport acceptance agent (Passport staff only).
• Valid driver's license or evidence of equivalent mobility.

• In‑depth knowledge of Minnesota DVS, Department of Public Safety, Department of Natural Resources, and U.S. State Department procedures and practices related to motor vehicle titling and registration, driver's licenses, boat licensing and registration, snowmobile licensing, passports, game and fish licenses.
• Previous experience with computer hardware and IBM compatible software, along with familiarity of routine office equipment.

All applications will be screened for minimum qualifications, scored and ranked. The highest ranked candidates meeting minimum qualifications will be recommended for the scored oral examinations (interviews). Final selection for the position will include successful completion of oral interview(s) and background investigation, including fingerprinting.