Service Desk Coordinator

Job Details

Job Location:

8600 SHELBY COURT 200 - CHANHASSEN, MN 55317

Position Type:
Full Time Salary Range: $45,000.00 - $48,000.00 Salary

The Service Desk Coordinator supports the incident response and service request function by coordinating the intake, execution, and closure of service work orders. Working as part of a team, this role ensures service requests are documented correctly, resourced appropriately, and completed in accordance with customer agreements, company standards, and service level expectations.

• Receive and acknowledge service requests from clients
• Ensure all service requests are accurately created, documented, and maintained in the FSL system
• Schedule service requests in alignment with client expectations and agreed service levels
• Publish work orders to required systems with complete and accurate documentation

• Assign technicians and support resources to Service Desk work orders
• Coordinate Level 1 and Level 2 support activities
• Purchase client-approved materials required to fulfill service requests
• Monitor and coordinate delivery of equipment and materials

• Manage service requests throughout the lifecycle of each service event
• Communicate clearly with clients regarding status, changes, and resolution
• Support problem resolution efforts to ensure customer satisfaction

• Ensure service work orders are completed in accordance with customer agreements and standard practices
• Confirm vendor contracts are closed and invoices are received and applied to work orders
• Review costs and pricing to prepare completed work orders for invoicing
• Other duties as assigned

• Critical thinking and problem-solving
• Planning and organization
• Strong communication skills
• Attention to detail
• Adaptability and resilience
• Teamwork and collaboration
• Reliability and accountability

• High school diploma or equivalent with relevant work experience
• 1–3 years of experience in project coordination, customer service, or administrative support

• Associate or Bachelor’s degree in Business or related field
• Experience supporting project teams or service delivery environments
• Technical or POS-related experience

This job operates in a professional office or remote environment and routinely uses standard office equipment such as computers, phones, and collaboration tools.

This is a largely sedentary role requiring extended periods of sitting and computer use, with occasional standing or walking. Normal vision (with or without corrective lenses) and the ability to communicate effectively are required. Continually required to talk and hear.

This is a full-time position. Normal business hours are Monday through Friday from 7:00am – 7:00pm and shifts will vary. As an exempt position, additional time is often required during the evenings and weekends to complete job duties.

No travel is expected for this position.

Eligible employees can elect a full line of benefits including Medical and Dental Insurance through BC/BS (100% of the employee rate and 50% of dependent rate paid by the company), company paid Long Term Disability and Life Insurance, Voluntary Vision and Short-Term Disability Insurance, PTO, Holiday Pay, and a generous 401K plan.

Retail Tech INC. IS AN EQUAL OPPORTUNITY EMPLOYER and participates in E-Verify upon employment