Field Service Engineer

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for a Field Service Engineer to join our fast paced, customer-oriented Field Service engineering team. The successful candidate will assist our Engineering and Sales teams in the development and delivery of process control solutions for our industrial customers.

Field Services Engineer

Essential Duties and Responsibilities:

Work with our customers to become a Trusted Advisor by:

Actively listening and communicating to accomplish customer’s objectives

Providing ongoing site support, which may include:

Distributed Control System configuration, commissioning, startup, and tuning

Distributed Control System, field instrumentation, and system-related troubleshooting and problem resolution

Performing basic to complex Loop tuning

Creating and managing interfaces to PLCs, drives, and various control bus networks

Performing basic to complex cybersecurity maintenance

Setting up and configuring Microsoft Windows administrator functions

Creating and managing Ethernet IP networks

Leading preventive maintenance visits

Auditing control system power and grounding

Recommending and implementing plant floor digital transformation technologies, including setting up and configuration of Operational Analytics, Product Data Management, and Operations Management Systems.

Travelling to customer facilities

Developing solutions with customer-provided information, system design, remote access, backup system files, virtual systems, designing and testing solutions

Developing and delivering operator training.

Provide clear and frequent communications by:

Performing basic to complex diagnostic and troubleshooting over the phone or video and in person

Creating and delivering detailed and professional engineering reports offering clear recommendations and guidance to customers

Independent customer interface, technical review of opportunities, system-generated reports, actionable recommendations

Capturing leads for additional product or service opportunities

Work as a team by:

Working cooperatively with others, sharing knowledge, lessons learned, and participating in or leading team meetings and projects where solutions are developed, ideas are exchanged, and processes are improved

Helping colleagues as they encounter situations

Participating in and supporting the Novaspect’s technical access line (NTA)
Mentoring other Control System Engineers Working closely with sales to bring in any opportunities

Work to grow Novaspect as an employee-owner by:

Representing Novaspect’s core behaviors, quality, customer service, and brand

Developing advanced skills and knowledge in general control systems, infrastructure, and operational technology

Complying with internal and customer safety programs

Emphasizing Novaspect Core Behaviors and Lenses in daily activities and interactions

Field Service Engineer Education and/or

Experience:

Bachelor’s degree in engineering or technology field or technical work experience2-4 years of experience in the control system engineering field

Experience working with DeltaV, preferred

Demonstrate excellence in core job responsibilities and competencies

Seeks additional responsibilities, engages in opportunities to grow and develop skills and competencies

Ability to perform as an embedded engineer at a customer location

Ability to work independently as the primary technical interface for customer or sales team Field Service Engineer

Physical Requirements:

Ability to lift up to 30lbs (i.e., Workstation Monitors and Laptop Computers)
Ability to work extended hours on a computer

Ability to work in a loud industrial environment

For Field-based roles:
Must be willing to work at customer sites which include, but are not limited to, oil & gas sites, refineries, nuclear and chemical plants, paper, and steel mills

For Field-based roles:
Ability to be clean-shaven to accommodate required Personal Protective Equipment (PPE) usage (e.g., respirator) as needed at customer

Ability to travel to customer sites up to 65% of the time Field Service Engineer Pay:

Base Salary Range: $85,000 - $95,000

Potential Bonus: 5%
Overtime Eligible The…