Senior Licensing Specialist - Chanhassen Service Center

The Chanhassen Service Center needs you! We are looking for a dynamic person who loves to problem solve and keep operations running smoothly. This position helps residents navigate important services but also provides leadership opportunities. Under the direction of the License Center Supervisor, the Senior Licensing Specialist provides a Lead Worker role for the Licensing Specialists and acts as the person "in charge" for the license center in the absence of the License Center Manager/Supervisor.

The Senior Licensing Specialist provides high volume face-to-face customer service support; processes motor vehicle transactions;
Department of Natural Resources transactions; driver's licensing; game and fish licenses; accepts and processes passport applications; schedules staff to attain a reasonable level of service, provides next level support to staff and disagreeable customers or those in need of further expertise.

Carver County offers a comprehensive and flexible benefit plan to meet the needs of employees and their families including affordable health insurance, comprehensive dental insurance, a pension plan through Public Employees Retirement Association (PERA), 12 paid holidays, generous paid time off, and more! For a full list of benefits, please :
Carver County Benefits

• Perform Lead Worker responsibilities by assisting the License Center Supervisor and/or Manager in managing the overall office activities, office support, and staff which include but are not limited to assigning and scheduling work hours to meet the demands and projecting the volume of customers, providing work direction, acting as the final authority in identification of fraudulent documents, assisting in developing office procedures, ensures staff understanding and compliance, and assists with training new staff.
• Serve as a role model and/or mentor to License Center staff in the areas of customer service, policies and procedures and proper regulatory compliance.
• Provides customer service which includes assisting Licensing Specialists and Licensing Assistants with complex problems and questions related to public services; customer issue resolution; responds to telephone and counter inquiries regarding title, registration, driver's licenses, Department of Natural Resources (DNR) transactions, game and fish licensure, passports, etc.
• Prepares and processes various license applications and title registrations (e.g., motor vehicle titles and registrations, passports, DNR recreational vehicles, et cetera).
• Maintains communication with various federal, state, and county agencies and departments to ensure compliance at all levels (e.g. licensing, passports, etc.).
• May participate and represent the County on various committees within the County and/or serve as participants with external agencies or associations.
• Performs general operational and organizational duties including preparing reports, cash handling, preparing and delivering deposits offsite, ordering supplies, managing inventory, and other duties as assigned.

• High School Diploma or GED
• Three (3) years paid work experience working in an administrative, DMV setting or related customer service role
• and
• Must be able to prove US Citizenship
• Must be able to pass a BCA (Bureau of Criminal Apprehension) background check (Driver's license staff only)
• Must hold Motor Vehicle Title Certification
  - This certification must be kept current while employed
• Must complete passport training and test out to be a passport agent
  - This certification must be kept current while employed (Passport staff only)
• Valid driver's license or evidence of equivalent mobility

• Two (2) years paid work experience in license/deputy registrar setting
• Experience reconciling office financials, managing inventory and ordering supplies
• High-level communication skills with experience de-escalating intense interpersonal interactions
• Experience with a variety of computer hardware and software and the ability to learn new technology

All applications will be screened for minimum qualifications, scored and ranked. The highest ranked candidates meeting minimum qualifications will be recommended for the scored oral examinations (interviews). Final selection for the position will include successful completion of oral interview(s), reference checks, and background in investigation, which may include CJIS fingerprinting.