Senior Desktop Administrator

If you are an Information Technology professional looking for an opportunity to grow, Emerson has an exciting position for you! Based in our Chanhassen, MN location, you will provide front line PC support for manufacturing operations in Chanhassen, MN and Eden Prairie, MN that generate over $1 billion in sales each year. You will help support custom software running on >600 Windows PCs across various manufacturing lines and be integral to keeping our systems up and running.

As a member of our Manufacturing Software and Data Support team, you will also have opportunities to grow into various technologies that span both software and hardware!

• Responding to software, PC, or peripheral device (barcode scanners, label printers, etc.) issues in our manufacturing lines; troubleshoot and fix or elevate the issues as appropriate
• Building and maintaining collaborative relationships with our production, technician, and engineering staff
• Communicating, and coordinating when necessary, floor support activities and initiatives with our team in Beijing, China
• Documenting production support issues and procedures as needed to reduce rework and increase the knowledge of our team
• Interfacing with our local and corporate IT teams to resolve and elevate issues when appropriate
• Helping identify innovations that reduce the time or work associated with support tasks
• Helping implement large scale infrastructure projects (e.g. migration to Windows 11 is a recent example)
• Providing off‑hours support as needed (infrequent)

You effectively communicate in various settings: one‑on‑one, small and large groups, or among diverse styles and position levels. You readily action new challenges, without unnecessary planning. You build and deliver solutions that meet customer expectations. You try different solutions for problems and learn from the results. You readily learn and adopt new technologies.

• Bachelor’s degree in business or related field (MIS, IT, etc.) and minimum of two (2) years of experience OR
  Associates degree in business, IT, or related field and minimum of four (4) years of experience
• Proficiency with systems administration including setup, support, maintenance, and troubleshooting Microsoft operating systems, computer hardware and software on laptops, desktops, and mobile devices.
• Basic knowledge of computer networking
• Legal authorization to work in the United States - sponsorship will not be provided for this position

• Experience working in a manufacturing environment
• Experience with software testing and related processes
• Experience troubleshooting problems at other levels of the IT stack (networking, PLCs, serial port communication, peripheral devices, software deployment tools, etc.)
• Experience using scripting languages to automate routine tasks
• Basic knowledge of programming languages
• Experience with Linux administration
• Experience with large‑scale data backup and retrieval systems
• Familiarity with Microsoft Windows Server administration
• Familiarity with Virtual Machine setup and administration
• Experience in technical or people leadership

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource…