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IT Technician
Job in
Chanhassen, Carver County, Minnesota, 55317, USA
Listed on 2026-02-21
Listing for:
City of Chanhassen
Full Time
position Listed on 2026-02-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Objective and Scope
Provides technical support to advance the City’s information technology operations by assisting the IT Manager and Network Administrator with the maintenance, troubleshooting, and deployment of hardware, software, and communication systems. Responsible for administering the City’s help desk ticketing system, ensuring timely resolution of user issues, documenting common solutions, and maintaining accurate records of service requests. Coordinates employee onboarding and offboarding technology needs, supports audiovisual systems across City facilities, and manages City-issued devices including iPads, mobile phones, desk phones, and related equipment.
This position helps ensure reliable technology services, responsive customer support, and efficient day-to-day IT operations for City staff.
Reports to:
IT Manager
Expected Hiring Range: $75,691-$82,700 annually
Full Salary Range: $75,691-$98,758 annually
Specific Responsibilities- Provides onsite remedial maintenance of all City desktop, laptop and tablet computers
- Provides phone support for end users in remote locations
- Installs and configures new end user computer equipment
- Installs software and hardware upgrades on end user equipment
- Maintains service documentation in the IT help desk software
- Evaluates end user needs and migrates appropriate hardware / software
- Maintain replacement schedule for end user equipment
- Budgets for replacements on a 5 year cycle
- Maintain maintenance schedule for all network printing and scanning equipment
- Provide remedial maintenance for all City printers and scanners
- Provide onsite training to end users for common desktop applications
- Manage online end user training application and license checkouts
- Evaluate end users need and recommend appropriate training
- Help coordinate and plan lunch and learn events for staff
- Coordinates annual end user security training rollouts
- Coordinate disposal of end user surplus equipment
- Manage auction site for surplus end user equipment sales.
- Provide support for conference room AV equipment and related virtual meeting software
- Serves as a backup camera operator for the City Council and Commission meetings
- Assist with special projects as needed
- Troubleshoot end user city phone related problems at all locations
- Manage City cell phone maintenance and device replacement schedule
- Coordinate appropriate vendor support for problem resolution when needed
- Inventory, manage, and deploy ipads using MDM
Skills and Abilities
- Experience with Windows Server Support
- Windows 10, Windows 11, A+ Certification, other IT Certifications
- Experience with Malwarebytes, Threatdown, Jamf, servicedesk, and Proofpoint applications
- Experience with KnowBe4 or similar end user security training application
- Experience with network hardware components and topology
- Work is performed…
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