Support Analyst II

Kor Terra, Inc. is a leading provider of cloud-based damage prevention software that helps organizations protect critical underground infrastructure and safeguard field teams. For over 30 years, the company has partnered with gas, electric, telecom, pipeline, contract locating, and government organizations to streamline 811 ticket management and reduce operational risk. Kor Terra’s secure, desktop and mobile platform supports damage tracking, reporting, and regulatory compliance, enabling customers to operate more efficiently.

The company focuses on empowering damage prevention professionals with tools that keep them connected and support informed decision-making in the field. Applicants join a mission-driven organization that blends technology, safety, and customer-focused innovation.

Kor Terra is looking for a highly motivated IT professional to assist our clients nationwide on the use of our product suite. Qualified candidates must possess excellent customer service skills and a strong understanding of computers and a desire to expand their software, database, web, and overall technical expertise. We offer the opportunity to learn a variety of IT skills and considerably grow your technical skill set.

We will train the successful candidate to work with Microsoft SQL Server, IIS, .NET applications, iOS/Android mobile applications, VMWare, cutting edge mapping/GPS technology, and more.

• Assisting clients on daily support issues via phone or email. Clients range from typical end-user to IT manager of a large company.
• Assisting clients on the setup, configuration, and use of the Kor Terra software suite.
• Perform database queries, install software patches, and provide technical expertise.
• Troubleshooting a wide variety of technical issues.
• Performing full system installation and integration into existing client infrastructure.
• Log and track support issues through resolution.
• Deliver progress reports to management staff and customers.
• Assist in the testing of Kor Terra applications.
• Provide online training and product demonstrations.

• Technical degree or equivalent work experience required.
• Strong verbal, writing, and organizational skills.
• Excellent customer service attitude.
• Ability to identify problems and actively seek solutions.
• Ability to multi-task and superior problem-solving skills is essential.
• Self-motivated, ability to work independently and perform well as a member of the Kor Terra team.
• Medical, Dental and Vision
• Flexible PTO Program
• Paid Sick and Safe Leave
• 401k with company match
• Life Insurance, LTD, and AD&D Insurance
• Flexible Spending Accounts
• Monthly company events
• Hybrid and flexible work schedule

Pay: $50,000-$60,000 per year

Kor Terra is proud to be an equal opportunity employer of all qualified individuals and prohibits discrimination and harassment of any kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We encourage all qualified individuals to apply.