Vice President of Operations

At Partners Dental Solutions, we combine craftsmanship, technology, and innovation to deliver consistent, high-quality orthodontic products nationwide. Our success is rooted in five core promises:
Quality, Innovation, Consistency, Dependability, and Communication.

We’re seeking a strategic and hands‑on Vice President of Operations to lead and unify all operational functions across the organization.

The Vice President of Operations is a key executive leader responsible for the performance, alignment, and continuous improvement of all operational functions across Partners Dental Solutions.

This role owns the end‑to‑end operation of the business, ensuring seamless execution from case intake through design, production, and final delivery, while maintaining a high standard of client experience.

The Vice President of Operations leads the organization through a team of General Managers responsible for core areas of the business, including 3D operations, lab production, and client and brand experience. Through this structure, the role ensures alignment, accountability, and consistent execution across all departments.

This leader translates executive vision into operational execution, builds scalable systems, and drives performance across the organization. The ideal candidate is both highly strategic and deeply operational, capable of leading leaders, optimizing workflows, and ensuring accountability at every level.

• Own and execute the overall operations strategy, aligning all functions with company goals
• Partner with executive leadership to define and implement growth and scalability initiatives
• Translate high‑level strategy into clear, measurable plans across all departments
• Drive alignment across the organization to ensure a seamless end‑to‑end workflow and customer experience
• Ensure operational decisions are executed consistently across all areas of the business

• Lead and develop General Managers responsible for core operational areas of the business
• Hold full accountability for performance, execution, and alignment across all teams
• Establish clear expectations, reporting structures, and performance standards
• Ensure strong coordination across design, production, and client‑facing functions
• Drive cross‑functional accountability and eliminate silos

• Own company‑wide operational KPIs with full accountability for results
• Drive daily execution through clear structure, reporting, and leadership discipline
• Identify bottlenecks across the business and implement scalable solutions
• Ensure production output, turnaround times, and service levels meet company expectations
• Maintain visibility into performance across all functions and take action quickly when off track

• Ensure quality standards are consistently met across design, production, and final delivery
• Align operational capacity with client demand and expectations
• Drive improvements that increase efficiency, reduce rework, and improve turnaround time
• Ensure consistency in communication, delivery, and overall client experience
• Hold teams accountable to the company’s five promises in day‑to‑day execution
• Build and lead a high‑performing leadership team across all operational areas
• Develop General Managers and ensure strong leadership at every level
• Set clear expectations for ownership, accountability, and performance
• Address performance gaps quickly and directly
• Support long‑term team development and succession planning
• Provide clear, data‑driven updates on operational performance, risks, and priorities
• Use reporting and dashboards to drive decisions and accountability
• Act as a key partner in decisions related to growth, structure, and operational investment
• Ensure alignment between executive direction and day‑to‑day execution
• 10 to 15 years of operations leadership experience
• 5 to 7 years in a senior leadership role with responsibility for multiple functions
• Proven experience leading leaders and managing complex operations
• Strong track record of improving efficiency, performance, and scalability
• Experience building and…