Director of Control Systems Engineering

Service Leader Position

Novaspect, Inc., an Emerson Impact Partner and provider of automation systems and solutions, is seeking a Service Leader to join the Systems Solutions Business Unit and report to the Senior Vice President of Systems Solutions. This role is responsible for managing Projects, Field Services, and Upgrades for our control systems services business, ensuring technical & executional excellence to deliver safe, high-quality customer outcomes.

This role sets direction, creates accountability, aligns resources, supports business planning, and drives consistent execution across multiple teams. This position requires a leader who can balance customer commitments, employee-owner development, operational performance, and long-term business goals.

• Lead the Project, Field Services, and Upgrade teams, setting clear direction, expectations, priorities, and accountability for safe, high-quality, profitable execution.
• Drive the transformation of service team & delivery through effective change management, leveraging engineering efficiency tools, automation, and strategic outsourcing strategies to improve operating income performance and position the team for sustainable growth
• Own control systems team business performance levels, including utilization, operating income, resource capacity, delivery quality, and customer satisfaction.
• Ensure project and service execution aligns with approved scope, proposal commitments, budgets, schedules, and customer expectations while proactively managing deviations, risks, and change impacts.
• Serve as a member of the Systems Solutions Leadership Team (SLT) in business planning, business reviews, customer escalations, and cross-functional initiatives.
• Translate business unit strategy into actionable plans supporting strategic trusted advisor and premier industrial automation solutions provider objectives.
• Hold managers accountable for execution, quality, safety, financial performance, and employee owner development.
• Serve as the senior services escalation point & pricing authority.
• Ensure staffing levels, technical capability development, succession planning, and investment priorities meet business unit expectations.
• Develop and govern implementation methodologies and service execution quality standards.
• Review performance metrics, identify trends, remove barriers, and drive actions that improve execution, profitability, quality, and team effectiveness.
• Develop leaders through coaching, succession planning, and consistent performance and employee-owner development practices.
• Partner with sales to drive growth through qualified lead identification, technical sales support, and proposal strategy.
• Ensure project governance, closeout, invoicing, and pricing effectiveness.
• Partner with business unit leadership, sales, and sales operations to develop, maintain, and refine service pricing strategies, labor rates, and service offerings that support market competitiveness and targeted profitability.

• Executive-level communication and leadership skills with the ability to set direction, align teams, create accountability, and effectively communicate priorities, risks, and recommendations to senior leaders, customers, and cross-functional stakeholders.
• Strong business judgment and strategic thinking, with the ability to translate business goals into actionable plans, make sound decisions with incomplete information, and balance customer needs, employee impact, operational constraints, and long-term business outcomes.
• Proven ability to influence across functions and organizations, including business units, customers, suppliers, and Emerson Impact Partner relationships, while driving alignment and execution.
• Strong financial acumen, including the ability to understand and act on revenue, operating income, utilization, forecasting, margin, pricing, and resource capacity data.
• Demonstrated ability to coach and develop leaders, build organizational capability, support succession planning, and drive employee-owner development through managers and supervisors.
• Working knowledge of industrial automation technologies and services, including automation, digitalization, analytics, lifecycle services, PLCs, DCS technologies, and related process automation solutions.
• Proficiency with business systems, analytics tools, and data-driven decision-making practices, with the ability to leverage data, analytics, and automation to support internal efficiency, planning, communication, and decision-making.
• Commitment to supporting customer needs and business priorities, including flexibility to address critical issues, customer commitments, and leadership responsibilities as required.

• Bachelor's degree in Engineering, Business, Operations Management, or a related technical field preferred; equivalent leadership experience in an industrial automation, systems integration, or technical services environment may be considered.
• 10+…