Customer Solutions Specialist

POSITION DESCRIPTION

Reporting to the Director of Sales Operations, the Customer Solutions Specialist is responsible for supporting Solve's customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble-shoot any product issues. The CSS will be responsible for consulting with our customers to best understand their business and be able to make calculated product recommendations to complement their needs. Working in tandem with the Regional Sales Managers, they will serve as the internal support to ensure the sales life cycle for our customers is seamless.

• Provide best-in-class service by listening attentively to customers' needs, and effectively communicate the best applicable solution via phone or email
• Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
• Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
• Stay current with product knowledge to be able to accurately advise our customers with the best product options
• Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
• Partner closely with the Regional Sales Manager to gain pertinent customer information to be the most qualified resource for any sales support related needs
• Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
• Establish customer relationships with a consultative approach and subsequently utilize your technical product knowledge to assist in providing them direction with their product selection
• Set-up client accounts in our internal CRM, and maintain and update all necessary client information

• High School Diploma, or equivalent
• 2+ years of customer service experience
• Intermediate experience using Microsoft office Suite

• 1+ Year of technical training or equivalent industry experience
• Industrial sales experience
• Previous customer service experience in a power transmission or bearings industry