Broadband Specialist

Broadband Specialist I

The Broadband Specialist I will help with a route that covers our customers in the Minnesota towns of Prior Lake, Savage, Cannon Falls, and Lake City. This role requires a company van, customer interaction, and installing broadband services.

You will be primarily focused on new installations of cable television and broadband services. Responsibilities include installation, changes of service, disconnections, payment collection, and special requests from customers.

• Company provided vehicle and gas card
• Paid on‑the‑job training and opportunity for promotion
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services; in areas without services reimbursement is provided
• Education enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee wellness program

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals
• Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service
• Analyze picture quality and judges’ acceptability of picture delivered after installation of cable service
• Work with connectors, fasteners and wire and use hand tools
• Use customary CATV hand and power tools in performance of job duties
• Complete appropriate paperwork functions as prescribed by system management
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap‑off devices
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed
• Lift and carry loads up to 100 lbs (including line ladder); work within limited confines such as crawl spaces
• Properly use, store and maintain a VOM or DMM to check for open or short online as well as AC and DC voltages
• Read general drop system layouts from blueprints
• Inform customers of FCC Rules and Company policies as they pertain to customers
• Drive company vehicles for job duties; use bucket truck; perform proper vehicle upkeep and maintenance
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions
• Perform other duties such as cleanup and salvage of wrecked materials; provide general assistance to other employees as directed
• Perform installations and changes of service while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience

• No experience required
• High school diploma or GED required
• Valid driver’s license and satisfactory driving record required
• General level of mechanical and consumer devices knowledge
• Ability to interact and communicate with customers and co‑workers
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required

• Physical effort represented by frequent handling of heavy objects (approx. 50–100 lbs.) and materials, or heavy hand tools

Mediacom Communications is committed to Equal Employment Opportunity for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments;

performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

The salary range for this position is $17.50–$19.00 an hour. When making a job offer, salary is determined based on factors such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.