Collections Representative

Position & Office Overview

As a Collections Administrative Assistant, you are an invaluable asset critical to the success of the organization. The office runs like a well‑oiled machine because of your hard work and efforts. Technology is second nature to you – you are comfortable using computers and other office equipment to complete administrative tasks. Answering phone calls and maintaining relationships with our clients is a breeze because of your exceptional ability to communicate.

You are extremely dependable and put your best effort into everything you do. You get the 'big' picture and want to contribute accordingly – and that’s why you’ll have all the opportunity for career growth within our company you’ll want.

• Responsible for leading the collection efforts and follow up to achieve collection’s goals.
• This position may support the collections efforts for multiple business units.
• Within 28 days following the mailing of monthly invoices, the accounts receivable agent shall ensure contact with 100 % of all clients that were mailed invoices to verify that the invoice was received and that the correct person received the invoice.
• Ensure all clients with invoices greater than 30 days old are contacted to determine when the account will be paid and to see if there are any problems with the account. This call should result in a direct contact with the responsible party. If the responsible party is not available after three calls, the accounts receivable agent shall note that in the note field for the specific invoice.
  
  Non‑responsive clients may be an indicator of an attempt to avoid payment.
• In the event the client informs the collection agent that there are issues with the invoice, the collection agent will ensure the project manager and the principal are informed of the issues.
• Any account greater than 60 days old will be contacted weekly by the accounts receivable agent for the purposes of maintaining a specific status of the expected payment date, and knowledge of any problems with payment.
• Prior to going beyond the lien date, ensure the office manager has been notified so that liens on properties may be promptly placed, as appropriate and as determined by the office manager.
• Follows-up on delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.
• Responsible for initiating calls to complex and difficult delinquent customers by phone, mail or personal visit to collect payments and settle accounts.
• Maintaining collections database and relationships with clients.
• You may work with office staff to prepare certificates of insurance, scan and link invoices or other related documents to billing files and assist in revisions to invoices.
• May train and supervise assistant collections personnel.

• High school diploma or GED
• Minimum of 5 years of experience in collections

ECS is an Equal Opportunity Employer.