Director, Financial Shared Services

Position Summary

The Director, Finance Shared Services leads the company's transactional finance operations — Billing, Accounts Receivable, Accounts Payable, and Payroll — across Red River's multiple entities. Reporting directly to the CFO, this role owns the operating budget for the finance shared services function and is accountable for accuracy, timeliness, compliance, and continuous improvement across all four functions.

Leads a team of approximately 15 employees across Accounts Receivable/Billing, Accounts Payable, and Payroll, including 4–5 direct reports. Oversees hiring, onboarding, performance management, coaching, and development planning across the team. Establishes team structure and distributes workloads to align with transaction volume, seasonality, and business needs; oversees staffing and capacity planning. Manages the shared services operating budget, including headcount and systems and technology expenditures.

Fosters a culture of accuracy, accountability, and continuous improvement across the shared services function.

Owns the end-to-end performance of Accounts Receivable/Billing, Accounts Payable, and Payroll, ensuring transactions are processed accurately, timely, and in compliance with applicable policies and procedures. Establishes and monitors key performance indicators (KPIs) and service level agreements (SLAs) for each function, including metrics such as DSO, invoice processing time, payroll accuracy, and billing cycle time; drives corrective action and continuous improvement when performance falls below expectations.

Establishes and maintains effective internal controls across the shared services functions and the organization’s multiple entities, including newly acquired businesses, ensuring appropriate segregation of duties, compliance, and audit readiness.

Oversees the timely and accurate execution of invoicing, cash application, and collections. Participates in daily AR collections and billing calls and, as needed, daily cash forecasting calls with FP&A. Provides leadership and intervention on escalated issues, including billing disputes, significant past-due accounts, and customer credit risk concerns. Ensures billing is accurate, timely, and aligned with contract terms and revenue recognition policies.

Owns resolution of systemic billing issues and partners with Sales and Legal to address contract-to-billing set-up and process issues. Ensures aging AR balances are consistently reviewed and actively addressed with customers; provides recommendations for appropriate write-offs and reserves when necessary.

Leads vendor invoice processing, three-way matching, and payment runs, including checks, ACH, and wires, ensuring timely and accurate execution. Establishes and maintains the delegation-of-authority framework for payment approvals and ensures appropriate controls are maintained. Directs resolution of escalated vendor issues and governs vendor master data to ensure accuracy, integrity, and appropriate controls. Leads the corporate Travel & Expense (T&E) program and serves as the functional owner for Concur, including travel booking and expense reporting.

Monitors compliance with T&E requirements and recommends policy updates based on spending trends and business needs. Manages the daily auditing of expense reports and partners with Concur/SAP to address audit issues and update audit rules as needed. Directs 1099 vendor tax reporting, including issuance, corrections, and federal and state filings; partners with AP to ensure accurate vendor data and provides oversight of internal and vendor-supported filing processes.

Ensures accurate, compliant, and…