Undergraduate Program Operations Manager

About the Department

The Donald G. Costello College of Business at George Mason University is one of the largest business schools in Virginia, located near Washington, D.C., in Arlington and Fairfax, and at George Mason’s global campus in Incheon, South Korea. The college’s AACSB‑accredited business and accounting curricula prepare undergraduate and graduate students from the U.S. and across the globe for career success in business and government.

The Undergraduate Program Operations Manager will manage and oversee daily office operations, strategic projects, and finances for the Office of Student Success and Academic Services and Undergraduate Programs for the Costello College of Business. The role manages administrative duties for the Assistant Dean of Undergraduate Programs, Directors, the Undergraduate Program Recruitment and Engagement team, and the Enrollment Planning Management team. Responsibilities include purchasing requests, travel requests, office expenditures, office budget operations, and supporting enrollment management and recruiting outreach.

• Responsible for setting goals for performance and deadlines that comply with the university’s plans and vision and communicating them to subordinates.
• Organizing workflow and ensuring that employees understand their duties or delegated tasks.
• Monitoring employee productivity and providing constructive feedback and coaching.
• Receiving complaints and resolving problems.
• Maintaining timekeeping and personnel records.
• Passing on information from upper management to employees and vice versa.
• Preparing and submitting performance evaluations.
• Deciding on rewards and promotions based on performance.
• Hiring and training new employees.
• Ensuring adherence to legal and university policies and procedures, and undertaking disciplinary actions if necessary.

• Manages daily office operations and procedures, ensuring smooth administrative operations for a staff of over 30 members.
• Oversees office budget operations and expenditures.
• Responsible for administrative duties for the Assistant Dean, Directors, Enrollment Planning team, and Recruitment and Engagement team, including purchasing requests, travel authorizations, reimbursements, supply purchases, marketing assistance, and special project assistance and oversight.
• Trained in eVA system and P‑Card purchases, and completes contracts with approved vendors for Undergraduate Programs events.
• Coordinates and communicates with the Undergraduate Programs team on policy changes, security and safety issues, and the door‑lock card reader system.

• Provides comprehensive administrative and budget support for student events for Undergraduate Programs, managing all logistical arrangements such as room bookings, catering, and vendor outreach.
• Responsible for tracking event budgets and ensuring that all expenditures are properly documented.
• Assists with the degree celebration as needed.

• Coordinates the distribution of information to students and staff through Undergraduate Programs listservs, including the business announcements and bus service listservs.
• Manages staff listserv for distribution of relevant communications and policy updates.
• Downloads updated university Micro Strategy reports to ensure correct student e‑mails are updated for listserv.
• Coordinates management of the Content Hub Buzz Blog website.
• Ensures any purchasing, travel, budget, and other relevant policy changes are communicated to Undergraduate Programs staff effectively and consistently.

• Executes special projects and duties as assigned to support the department.

• Bachelor’s degree in related field or an equivalent combination of education and related experience.
• Extensive experience in an office environment and in customer service.
• Experience working with budgets.
• Considerable knowledge of computer software/programs, including MS Outlook, Word, and Adobe.
• Ability to problem‑solve.
• Ability to work independently.
• Detail oriented while able to work on multiple tasks.
• Positive professional…