Project Support Specialist

Job Details

Level: Experienced

Job Location:

3750 CENTERVIEW DR - CHANTILLY, VA 20151

Position Type:
Full Time

Education Level: High School

Salary Range: $20.00 - $22.00 Hourly

Job Category:
Admin - Clerical

• Front Desk duties including mail, greeting clients and staff.
• Manage and vet warranty claims from clients.
• Audit jobs in DASH for all lines of service for your assigned branches to ensure complete and accurate data in accordance with company requirements.
• Responsible for assisting all Project Managers with Docu Sign document shipment to customers.
• Upload documents into Dash (work authorizations, waivers, etc.).
• Assist with documents and TPA management follow‑through to ensure jobs are collected.
• Follow up with clients on pending and outstanding invoices.
• Responsible for weekly reporting for POMS, Job Track, Daily Xact Report, Alacrity, etc.
• Answer requests from TPA’s, adjusters and Branch Managers about the status of scheduling/customer contact.
• Assist PM with job notes and updates.
• A second point of contact for homeowners when project managers are out of the office.
• Assisting the LL Project Managers with purchase order signatures.
• Create change orders as specified by the project manager.
• Complete all accounting items for Project Managers: invoicing, budgeting, deductible payments and subcontract numbers.
• Mortgage check processing packet creation.
• Online permit portal management as needed.
• Assist project managers in obtaining surveys.
• General office care: ordering supplies, tidying, monitoring the dumpster to ensure pickup when full and organizing luncheons as needed.
• Other duties as assigned with approval from the Manager of Project Support.
• Consistent communication and checking in with the General Manager of the branch to ensure focus on important tasks.

• Applicant must possess a high school diploma. Six months to one‑year related customer service experience and/or training; or equivalent combination of education and experience.
• Must have a pleasant and friendly mannerism in the office and contact with customers on the telephone.
• Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrate the ability to write routine reports, correspondence and the ability to speak effectively to customers and/or employees of the organization.
• To perform this job successfully, an individual should have knowledge of database, Internet, spreadsheet, and word processing software.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a professional office setting. The noise level in the work environment is usually moderate.