Resident Services Coordinator – Linden Ground Housing Partners

Summary Description

The Resident Services Coordinator (RSC) is an integral and collaborative member of the Resident Services Team actively supporting residents to live stably in their housing, and to thrive in the community. The RSC empowers residents with information and referrals, navigating access to resources, and opportunities to grow and advance. The RSC is responsible for execution of onsite resident programs, special events, and direct resident support and assistance.

The RSC also plays a key role in completing team collective goals by assisting with ongoing resident assessments (intake, needs, seniors), various administrative tasks and supporting other work of the Resident Services Managers and Director of Resident Services.

Effectively coordinates, prepares, manages, and executes assigned resident programs for all ages, based on survey results indicating resident need and interest. Resident programs (on‑site and virtual) include topics such as tutoring, financial literacy, community service, health services, job readiness/workforce development, and resident leadership training.

Ensures effective scheduling of events, direct outreach to residents and attendees, appropriate room set‑up/virtual access planning, and thorough material preparation.

Manages and engages volunteers to successfully support programming and promote volunteer retention.

Coordinates and delivers weekly on‑site programs with key partners, enrolling residents (when required), ensuring eligibility, coordinating with partners, managing volunteers, creating streamlined processes, and troubleshooting issues.

Assist residents with lease compliance issues such as housekeeping and late rental payments, including locating, coordinating, and monitoring appropriate services.

Manages, coordinates, and maintains regular contact with residents (at each designated development) primarily through face‑to‑face meetings or phone contact specific to each individual/family need.

Effectively creates opportunities for outreach to residents by promoting classes/programs, workshops, and special events through various mediums (flyers, website, phone calls).

Collects, manages, reports, and analyzes data through the case management platform on a weekly basis to ensure accuracy and consistency with established data collection standards; utilizes the platform daily to better understand return on investment for the Resident Services Team.

Manages and reconciles a monthly program/services budget.

Creates monthly/quarterly calendar of events, produces outreach flyers, and newsletters.

Routinely participates in full staff calls, regional peer sharing calls, meetings with property managers, meetings with direct supervisor, and meetings with the leadership team.

None.

• Strong attention to detail
• Strong organizational and time management skills
• Excellent communication skills/active listener
• Friendly outgoing personality/empathetic
• Team orientation
• Able to adapt to changing priorities

• Bachelor’s Degree or equivalent prior experience in Human Services, Social Work or related field.
• 1‑2 years of previous employment, internship or volunteer experience working directly with underserved populations preferred.
• Experience with Permanent Supportive Housing (PSH) preferred.
• Experience in the field of human services is strongly preferred.
• Demonstrated proficiency in data entry; working knowledge of Microsoft Office with an emphasis on Word, Excel, and PowerPoint.
• Commitment to the True Ground mission of providing affordable housing and improving the lives of residents.

This is a full‑time, non‑exempt position, working approximately 40 hours per week, Monday – Friday, 10:00 am‑6:30 pm with regular evening hours 2‑3 times per week (7:00 pm/8:00 pm). Occasional weekend support may be required for special events/programming.

This job operates in a professional office environment. On occasion this position may work off‑site s role routinely uses standard office equipment such as computers, phones, photocopiers, and…