TBRA - Program Coordinator

Title: Program Coordinator

Level: Entry

Department: Community Housing Programs(HOME TBRA)

Reports to
:
Program Manager(HOME TBRA)

Salary Range: $22/hr to $25/hr
Location: Chantilly, VA

FLSA Status: Non-Exempt

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grew to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence.

In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

The Home TBRA Admin Support Coordinator works under Program Manager to assist with day-to-day administration duties to ensure the program is running efficiently and smoothly. This role requires strong attention to details, being organized, and must know how to use Microsoft word, excel, outlook. Must be able to work in a fast-paced environment and meet deadlines.

• Assist in collecting requireddocumentation from clients
• Create the client's physical file
• Digitize paper files and documents into SH Share Point
• Assist in collecting necessary forms and documents from landlords
• Ensure files are complete, accurate, and accessible to authorized staff
• Assistwithmaintainingconsistent file organization and documentation standards

• Coordinate application fees and assist with submitting applications
• Prepare check request packets for new clients and submit regular rent requests to ensure rental assistance is submitted in timely manner
• Update and maintain financial tracking spreadsheets to ensure rent requests and payments are accurately recorded
• Deliver checks

• Assist in scheduling intake, meetings, housing viewings, and inspections
• Assist in completing barriers and housing needs assessment
• Assist with conducting housing search; communicate with landlords,makingcoldcalls and share results with Program Manager
• Monitor for upcoming recertifications and notify Program Manager when recertification is due
• Maintain confidentiality of client, financial, housing, and program information.
• Perform other duties as assigned to support the effective operation of the TBRA program

• Associate’s degree preferred; a high school diploma combined with relevant professional experience may be substituted
• Ability to prioritize competing priorities and make sound judgements
• Ability to advocate, assist in problem-solving, and achieve results for families
• Strong written and oral communication skills
• Strong organizational and time management skills
• Valid Driver’s License and reliable transportation
• Flexibility to work outside of normal business hours when needed

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Four Semi-Annual Team Building Events

Equal Employment Opportunity Policy:
Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status,…