Guet Support Specialist Job Chantilly area,Virginia USA,Automotive

Provide our guests with a "World Class" service experience in a professional manner to earn ALL of their future service and maintenance business and retain them as a Pohanka Lexus guest for life! 100% of the time, 100% of the Guest, NO EXCEPTIONS!
Job Title:
Service Guest Support Specialist
- Lexus Dealership
Position Overview

The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests, safely moving vehicles, supporting service advisors and technicians, and maintaining an organized and professional service environment. The ideal candidate is customer-focused, reliable, and committed to Lexus-level hospitality.
Key Responsibilities
Guest Experience & Hospitality
- Warmly greet all service guests upon arrival and assist with vehicle check-in.
- Provide guests with clear directions to the waiting area, restrooms, and amenities.
- Offer concierge-style support, including opening doors, assisting with personal items, and answering general questions.
- Communicate in a professional, courteous manner consistent with Lexus customer service standards.
Vehicle Handling
- Safely drive, park, and retrieve customer vehicles throughout the service process.
- Perform vehicle walk-arounds to identify existing exterior damage and record findings.
- Maintain a clean and orderly flow of vehicles in the service drive and parking areas.
- Assist with vehicle deliveries or shuttle driving when needed.
Service Department Support
- Keep the service drive clean, organized, and presentable at all times.
- Assist service advisors, managers, and technicians with operational needs (vehicle staging, moving cars to bays, etc.).
- Check fluid levels, tire pressure, or fuel as directed (no mechanical diagnosis required).
- Manage loaner vehicle check-in/out processes if assigned.
Operational Duties
- Follow all dealership safety guidelines for driving and vehicle handling.
- Use dealership communication tools (tablets, handhelds, etc.) to update vehicle status.
- Report any vehicle issues, unsafe conditions, or customer concerns promptly.
- Support end-of-day closing procedures, including securing vehicles and organizing keys.
Qualifications
Required
- Valid driver's license with a clean driving record.
- Ability to drive both automatic and manual transmissions (or willingness to learn, depending on dealership requirement).
- Strong customer service and communication skills.
- Professional appearance and positive attitude.
- Ability to stand, walk, and move vehicles for extended periods.
Preferred
- Previous experience in automotive service, hospitality, or customer-facing roles.
- Familiarity with luxury-brand customer service expectations.
- Ability to multitask in a fast-paced environment.
Work Environment
- Primarily outdoors in the service drive and parking areas.
- Fast-paced, guest-focused environment.
- Occasional exposure to weather conditions, vehicle exhaust, and dealership equipment.
Benefits
- Competitive hourly pay.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee vehicle purchase/service discounts.
- Growth opportunities within the dealership.


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