Assistant General Manager

• Pay or shift range: $77,000 USD to $87,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Management
• Full-Time
• Requisition #: ASSIS
  001265

National Corporate Housing looking for an experienced Assistant General Manager. This individual will be responsible for overseeing the day-to-day sales and operations in the office. With their leadership the office will build a strong market presence and continued customer loyalty. The selected person needs to have a professional image, strong communication and customer service skills.

At National, we don’t just provide housing—we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we’re a trusted leader in customized corporate housing and 360-degree services that make transitions seamless.

Responsibilities:

• Maintain budgeted occupancy and gross profit goals for calendar year
• Supervise and oversee productivity of office team in GM’s absence
• Initiate organized applications to ensure better inventory/sales management
• Manage unit inventory to include all Notices, MTM fee assignments, discounted renewal options, NCH “special” terms, and complementary unit cleanings at time of renewal; alert GM to unit stats daily as needed.
• Ensure proper processing of all rental paperwork from audit of terms to OSCAR accuracy, to consolidated and accurate filing.
• Liaison for GM at all properties as needed to ensure site follow-through
• Proactive attention and contact with guests requiring special care or management support/decision making to resolve conflict quickly
• Minimize all excess labor costs, product/supply waste, organize all purchases in conjunction with GM recommendations; ensure daily attention to all cost issues
• Initiate Operational System goals to promote superior rental quality
• Support Sales Team efforts by onsite visits to rent negotiate/relationship build
• Audit furniture & houseware billing; ensure extras are removed, ensure OSCAR billing is prompt and accurate; bring any cost variances to GM’s attention
• Ensure effectiveness with daily attention to unit inspections for needed enhancements, cable equipment pick up, organized guest departures and timely unit pick up’s as directed by GM
• Attend weekly Sales Meetings and Operations Meetings
• Support all immediate GM initiatives
• Voice opinions and promote team morale and high energy level by example
• Coach and support all office positions
• Other Duties as assigned

Requirements:

• Must be a motivated self-starter with a drive to succeed in a Team environment
• Must be well spoken with strong presentation and communication skills
• Honest, hardworking, reliable, and organized individual who can multi task
• Bachelor’s Degree is ideal
• Management experience is preferred
• Must be able to motivate, inspire and lead teams to make sales goals
• Experience in relocation, property management, or real estate industry is a plus
• The ability to speak a second language fluently is a plus
• Moderate mathematical and basic computer skills are a necessity
• Must be able to offer & implement creative solutions in the selling process, operations, customer service and employee issues
• The employee must be able to climb stairs to inspect apartments prior to move in if needed
• Competitive Base Salary + Annual Performance Based Bonus
  • $77,000 - $87,000
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive…