More jobs:
Executive Assistant/Customer Success Manager; CSM
Job in
Chantilly, Fairfax County, Virginia, 20151, USA
Listed on 2026-01-22
Listing for:
InstantServe LLC
Full Time
position Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Mgr./ CSM, Client Relationship Manager, Customer Service Rep
Job Description & How to Apply Below
Job Description:
A Customer Success Manager (CSM) focuses on building strong, long-term client relationships, ensuring customer satisfaction, and driving product adoption and retention, often acting as the main point of contact for clients.
Key
Duties and Responsibilities:
- Building Relationships
:
Establish and maintain strong relationships with clients, becoming a trusted advisor. - Onboarding and Training
:
Guide new customers through the initial stages of product adoption and provide ongoing training and support. - Proactive Communication
:
Regularly check in with clients to understand their needs, address concerns, and ensure they are maximizing the value of the product or service. - Customer Value
:
Identify opportunities to enhance customer value and drive product adoption. - Retention and Growth
:
Focus on retaining existing customers and identifying opportunities for growth and expansion. - Voice of the Customer
:
Act as the voice of the customer within the company, gathering feedback and advocating for customer needs. - Problem Solving
:
Address customer issues and escalations in a timely and effective manner. - Metrics and KPIs
:
Monitor key customer success metrics and KPIs to track progress and identify areas for improvement. - Collaboration
:
Collaborate with internal teams (sales, product, marketing, etc.) to ensure a cohesive customer experience. - Communication
:
Excellent written and verbal communication skills. - Relationship Building
:
Ability to build rapport and trust with clients. - Problem-Solving
:
Strong analytical and problem-solving skills. - Product Knowledge
:
Deep understanding of the product or service. - Empathy
:
Ability to understand and address customer needs and concerns. - Adaptability
:
Ability to adapt to changing customer needs and priorities. - Organization
:
Strong organizational and time management skills. - Strategic Thinking
:
Ability to think strategically and identify opportunities for growth. - Check-in Meetings
:
Conduct regular check-in meetings with customers. - Customer Communication
:
Respond to customer inquiries and requests. - User Statistics
:
Monitor user statistics and identify trends. - Renewal Follow-ups
:
Follow up on subscription renewals and identify opportunities for upsells or cross-sells - Provide technical support, troubleshooting, and complex problem resolution to local and remote system users
- Security + certifications a plus
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×