Guest Experience Coordinator

WDC Metro Area, 14130 Sully field Cir, Chantilly, VA 20151, USA

• On-site
• Pay or shift range: $22.67 USD to $25.22 USD
• Customer Service
• Full-Time
• Requisition #: GUEST
  001225

Guest Experience Coordinator

National Corporate Housing | Home, Wherever You Are

National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for our residents before, during, and after their stay. This hands‑on role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move‑in and move‑out is seamless. The ideal candidate is organized, dependable, and passionate about going above and beyond for customers.

At National, we don’t just provide housing, we create home‑like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we’re a trusted leader in customized corporate housing and 360‑degree services that make transitions seamless.

• Conduct pre‑move‑in and post‑move‑out walkthroughs to assess condition and ensure readiness
• Document and escalated any issues, damages, or concerns in a timely manner
• Deliver an outstanding guest experience by serving as the go‑to contact throughout the resident’s stay
• Respond to guest needs promptly, including local travel to deliver items or resolve issues
• Personalize move‑in gifts and maintain inventory of welcome materials
• Maintain and track local lockbox inventory for guest access
• Coordinate with vendors for furniture and service deliveries, pickups, and installations

• Dynamic work, no two days are the same
• You won’t be tied to a desk. Expect to be on the go and interacting with apartments and guests
• Direct influence on guest satisfaction and company reputation
• Join a collaborative and supportive local team

• A personable self‑starter with strong communication skills
• A “whatever it takes” attitude toward providing the ultimate guest experience
• A reliable team player who thrives in a fast‑paced, flexible environment
• Comfortable with local daytime travel for apartment inspections and deliveries
• Familiar with basic computer programs (Microsoft Office, Outlook, etc.)
• High school diploma or GED required; must be at least 18 years old

• $22.67- $25.22/hour
• Medical, dental, and vision insurance options
• 401(k) plan with discretionary match
• Company paid life insurance, short‑term disability, and long‑term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One‑of‑a‑kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• National is a drug & alcohol‑free workplace. Please note that we conduct a background check and a 5‑panel drug screen after a contingent offer has been made.

Will not provide assistance with relocation costs.

National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.