Dispatcher, Customer Service​/HelpDesk

JOB SUMMARY:

This is a non-exempt position. The person in this role will handle a variety of branch-specific tasks along with some tasks that benefit the company. Tasks will include, but not limited to, answering incoming phone calls, relaying messages, updating notes in our different databases. This person must keep open & continuous communication with branch/company employees, managers, etc. This position reports to a local branch manager.

DISPATCHER

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties will include, but are not limited to:

* Promptly answer incoming calls through the call flow program with the highest level of customer service.

* Transfer calls from incoming clients, Third Party Administrators & adjusters to the appropriate project manager or department.

* When answering phones, accept/decline "call-in" requests per current company process/guidelines.

* Update notes in our company's databases.

* Dispatch assignments and direct sale leads to the emergency service personnel to ensure contact is made in an expedited fashion.

* Update external databases promptly to ensure the company stays in compliance.

* Audit the database to ensure correct data is making its way into the system.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.