Insurance Risk Interviewer

Insurance Risk Interviewer I

Monday to Friday, 9:00 AM – 5:30 PM Central with rotational weekends.

The primary purpose of this position is to complete life insurance medical and financial interviews via telephone through outbound calls for multiple client companies.

$17 per hour. Salary offers are based on relevant skills, training, experience, education, and certifications. Successful candidates may receive an annual performance bonus.

We offer best‑in‑class benefits and programs to support employees and families.

• Day 1 medical, supplemental health, dental & vision for full‑time employees working 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance with buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Place outbound calls to contact life insurance applicants and complete interviews or leave a message for a return call.
• Gather medical, financial, occupational, and avocation histories during the interview.
• Review and edit information collected during the interview for quality assurance purposes.
• Use the C4 Call Management System, Dialer, and Avaya Phone System to make calls, log attempts, document information within orders, and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and requests of clients, staff, and management in a professional and expedient manner.
• Observe all compliance policies and safety procedures as outlined in the Safety Manual or other special training.
• Perform other duties as assigned to meet business needs or customer requirements.

• Previous experience with medical terminology, the life insurance industry, or customer service.

• Regularly required to communicate in person, by e‑mail, and on the telephone.
• Frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.
• Frequently required to use hands to finger, handle, or feel in order to operate a computer keyboard, office equipment and other essential tasks.
• May be required to lift and carry objects from 1 to 10 pounds frequently; 11 to 25 pounds infrequently.

Proper telephone etiquette to handle inbound and outbound calls.

• Excellent interpersonal and communication skills (oral and written).
• Proficiency in Microsoft Office (Word, Excel, Access and Outlook).
• Typing speed of 30 words per minute.
• Accurate and detail oriented.
• Good organizational skills.
• Proficient teamwork skills.

• High School Diploma or Equivalent (Required).

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies;
Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.

Equal Opportunity

Employer:

Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veterans or any other legally protected status.