More jobs:
Service Center Operations & SLA Coordinator
Job in
Chantilly, Fairfax County, Virginia, 22021, USA
Listed on 2026-07-09
Listing for:
IDEMIA Group
Full Time
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
IDEMIA Group is seeking a Customer Operations Specialist to serve as the main point of contact between the CRE and the Service Center. This role involves managing service center operations, overseeing inventory processes, ensuring SLA compliance, and facilitating customer-driven implementations while maintaining operational efficiency.
The ideal candidate should have strong knowledge of service center operations, effective communication skills, and experience with tools such as JIRA and Salesforce.
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