Assistant Customer Service Manager DLT

Full Time Assistant Customer Service Manager DLT

Responsibilities:

• Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and the accounting office.
• Assist the Department Manager with overall direction, coordination, and evaluation of these departments.
• Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.
• Perform floor monitoring duties, interview and train associates, plan, assign, and direct work.
• Assist in appraising performance, rewarding, and disciplining associates; address complaints and resolve problems.
• Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed.
• Provide immediate coaching/feedback to associates who are not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

Essential Functions: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory

Skills:

Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance store's current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions;

demonstrate patience when interacting with the Customer Service associates and customers.

Education and/or

Experience:

High school diploma or general education degree (GED); or one to three years of related experience and/or training; or equivalent combination of education and experience.

Personal

Skills:

Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

Language

Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos in English; ability to write simple correspondence in English; ability to effectively present information in one‑on‑one and small group situations to customers, vendors, and other associates who only speak English.

Computer

Skills:

Knowledge of HT Internet software; E‑mail; inventory software; spreadsheet software and word processing software.

Mathematical

Skills:

Ability to add and subtract two‑digit numbers and to multiply and divide with ten’s and one hundred’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Training: Complete company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and department manager training.

Physical Demands: The associations described are representative of those required for this role. While performing the duties, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hand and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches.

Specific vision abilities required include close vision and depth perception.

Work Environment: The work environment characteristics described are representative of those an associate encounters while performing the essential functions of this job. While performing the duties, the associate…