Receptionist, Customer Service​/HelpDesk

Honda of Chantilly is seeking an experienced and motivated individual to serve our customers by answering phones, greeting, welcoming, and assisting for all customer service related issues.

Successful candidates must have excellent communication skills with a focus on customer satisfaction.

The Receptionist is the first person to greet visitors both over the phone and in-person.

The Receptionist will answer a multi-line telephone system and greet visitors in a timely, pleasant and professional manner and provide information and assistance to other departments as needed. This is a full-time position.

• Competitive Compensation
• Medical, Dental & Vision Insurance plans
• Life Insurance
• Disability coverage
• 401K Plan with company contribution
• Paid vacation, personal leave, and holidays
• Employee discounts on products and services
• Opportunity to grow within the company - we love to promote from within!

• Answer multiple phone lines in a courteous and professional manner
• Data entry
• Assist with other administrative duties as needed
• Determine caller’s needs and route to the appropriate department
• Meet and greet visitors
• Determine visitor’s needs and contact the appropriate department
• Assist various departments with special projects as needed
• Ability to provide excellent customer service to all service customers and vendors
• Ability to speak with and handle frustrated customers in a courteous and professional manner
• Ability to problem solve

• Minimum 1-2 years of experience as a Receptionist, Dispatcher or Administrative role in a professional business environment
• Excellent interpersonal, verbal and written communication skills
• Knowledge in MS Office Applications (Word, Excel, Outlook)
• Attention to detail
• Flexible hours
• Excellent phone etiquette and customer service skills
• Comfortable with answering a multi-line system
• Professional appearance a must
• Friendly and courtesy disposition
• Must be a motivated, self-starter
• Able to work effectively with all departments with limited supervision
• Solid time-management skills